No, they are on the most current. How have you resolved this in your situation? I tried rebooting the devices, but no love…
From: Users [mailto:[email protected]] On Behalf Of Dan Morphis Sent: Wednesday, February 7, 2018 4:06 PM To: Community support for GenieACS users <[email protected]> Subject: Re: CPEs showing down Ahh yes... We have the problem sometimes with some of our CPEs. Is there a newer firmware? -dan On Wed, Feb 7, 2018 at 11:55 AM, Eric Whalen <[email protected]<mailto:[email protected]>> wrote: My apologies. Yes, they show down in the pie charts due to the fact that their last inform is hours, and now days ago, yet the devices are actually up and functioning. What’s strange to me is that these devices had been working right along, and no changes or updates have been made to them. They just stopped “informing”. Thank you From: Users [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Dan Morphis Sent: Wednesday, February 7, 2018 3:50 PM To: Community support for GenieACS users <[email protected]<mailto:[email protected]>> Subject: Re: CPEs showing down You probably need to be more descriptive about where the "CPEs showing down in the ACS." Do you mean on the home page with the pie charts? On Mon, Feb 5, 2018 at 7:07 AM, <[email protected]<mailto:[email protected]>> wrote: I have a handful of CPEs showing down in the ACS that were active just recently. I have confirmed their connectivity and all are still active I had this happen once before with two CPEs, but when I rebooted genieacs, they restored. This time however that is not the case. Below is the last entries in the daemon.log for one of the CPEs. Feb 4 23:48:53 ip-172-31-0-251 genieacs-cwmp[319]: 4 Feb 23:48:53 - 1C497B-B2338%2D168-GMC170828000213: Presets discrepancy found Feb 4 23:48:53 ip-172-31-0-251 genieacs-cwmp[319]: 4 Feb 23:48:53 - 1C497B-B2338%2D168-GMC170828000213: Started task refreshObject(5a77e2352b01530163ef60f5) Feb 4 23:49:02 ip-172-31-0-251 genieacs-cwmp[319]: 4 Feb 23:49:02 - 1C497B-B2338%2D168-GMC170828000213: Completed task refreshObject(5a77e2352b01530163ef60f5) Any ideas where to start? Thank you. _______________________________________________ Users mailing list [email protected]<mailto:[email protected]> http://lists.genieacs.com/mailman/listinfo/users _______________________________________________ Users mailing list [email protected]<mailto:[email protected]> http://lists.genieacs.com/mailman/listinfo/users
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