On Fri, 2019-01-18 at 15:50 +0000, jmc...@sirran.com wrote: > Have you considered just using the projects existing Github issues > for this purpose? I’ve always been confused by the split between bug > reports on github and everything else here, when many projects simply > use GitHub for both. You need to inplement a bit of structure in > terms of labels and issue templates but could this be a viable > alternative and keep everything simple and in one obvious place?
Github issues are tied to the repo and oftentimes users don't know whether a given problem they're facing is related to genieacs or genieacs-gui. And some discussions don't belong to either repo (e.g. help getting started). Also a Github issue should eventually be closed but I doubt many will bother closing the issue after they get the help they need. I see Github issues as a way for one to contribute to the project by reporting software issues and rough edges. My simple rule of thumb is if you don't expect a thank you, then it probably doesn't belong there. I have actually been considering closing Gthub issues altogether. Many people seem to get confused by the mailing list and prefer to seek help by opening a Github issue. The vast majority of the issues there don't constitute valid bug reports and Dan has been ruthlessly closing those :) With a forum, my hope is that people will naturally prefer it over Github issues. -- Zaid Abdulla <z...@genieacs.com> _______________________________________________ Users mailing list Users@lists.genieacs.com http://lists.genieacs.com/mailman/listinfo/users
