I can see where you are coming from and a forum is certainly a positive change (imho mailing lists are a bit alien to a lot of devs these days).
Obviously this is your project and your free to manage it how you see fit, but I think part of the problem is that issues and PRs aren’t getting much attention besides the non-bug issues being closed. Hopefully that can begin to change. Have you considered creating more documentation along the lines of a readthedocs site or something similar, to help reduce the amount of repeated questions from new users? > On 19 Jan 2019, at 12:14 am, Zaid Abdulla <[email protected]> wrote: > >> On Fri, 2019-01-18 at 15:50 +0000, [email protected] wrote: >> Have you considered just using the projects existing Github issues >> for this purpose? I’ve always been confused by the split between bug >> reports on github and everything else here, when many projects simply >> use GitHub for both. You need to inplement a bit of structure in >> terms of labels and issue templates but could this be a viable >> alternative and keep everything simple and in one obvious place? > > Github issues are tied to the repo and oftentimes users don't know > whether a given problem they're facing is related to genieacs or > genieacs-gui. And some discussions don't belong to either repo (e.g. > help getting started). Also a Github issue should eventually be closed > but I doubt many will bother closing the issue after they get the help > they need. > > I see Github issues as a way for one to contribute to the project by > reporting software issues and rough edges. My simple rule of thumb is > if you don't expect a thank you, then it probably doesn't belong there. > > I have actually been considering closing Gthub issues altogether. Many > people seem to get confused by the mailing list and prefer to seek help > by opening a Github issue. The vast majority of the issues there don't > constitute valid bug reports and Dan has been ruthlessly closing those > :) With a forum, my hope is that people will naturally prefer it over > Github issues. > > -- > Zaid Abdulla <[email protected]> > > _______________________________________________ > Users mailing list > [email protected] > http://lists.genieacs.com/mailman/listinfo/users _______________________________________________ Users mailing list [email protected] http://lists.genieacs.com/mailman/listinfo/users
