On Thu, Apr 24, 2014 at 10:10 AM, <circul...@gmx.com> wrote: > How long does it take to fix a bug, please? >
It depends on the bug. Some get fixed quickly. Some may never be fixed. > And is there any point in reporting them? > Yes. Even if a bug is not quickly fixed it is good for the developers to know what bugs are out there. In some cases when they make a major change in one area they will look in Bugzilla to see if there are any other related bugs (lower priority ones) that they can fix at the same time. Bug reports are useful for users as well, and IT professionals who support users. The bug reports can describe workarounds, and at the very least they confirm the bug exists, which can reduce the frustration of users when they are not being certain. > Its great that some of them are getting confirmed now, but even that has > taken several years in some of the examples below - 4 1/2 years in one. None > have been fixed yet. (nb only have public wifi so can't download the latest > beta - sorry). > You can find ones older than that, if you look hard enough. But this is not a queue for movie tickets. Bugs are triaged according to severity and impact, not time. Volunteers typically prioritize based on that, though obviously their own interests and expertise play a role as well. > There are several serious bugs to report - particularly in outline and > template management, while working in metric (which presumably the vast > majority of users do) is a nightmare at present. But doing so is time > consuming, and there seems little point if nothing is getting fixed, or > certainly no urgency if it takes years to do so. > > > > > EXAMPLE 1: BUG IN OUTLINE - BUG 98752 > https://issues.apache.org/ooo/show_bug.cgi?id=98752 > > This was first reported 02 February 2009 but was not confirmed. > > It caused me huge problems in 2011 so was reported independently on the > forum (because finding out how to report a bug was so obscure) and confirmed > by Hagar Delest on 01 October 2011 here: > > https://forum.openoffice.org/en/forum/viewtopic.php?f=7&t=44287&p=204470&sid=d016d92716a51e5c9d2cf10631ae8b0d#p204470 > > Did as required. Nothing happened until 07 August 2013 when Rob picked it > up, which was a very welcome surprise after so long. > The QA volunteers have been doing a great job working on the back log of older, unconfirmed issues. In many cases we find the old issues are stuck for lack of additional information from the reporter of the issue, e.g., lack of an example document. In other cases old bugs are no longer reproducible. They were fixed in an earlier release. And in some cases they are real defects which we are glad to classify as such. The goal of reviewing these old reports is to make sure that Bugzilla correctly reflects the actual state of the OpenOffice product, what bugs actually exist in the most recent version. It is slow work, but we're catching up. Btw, if you (or anyone else) is interested in helping with this, we welcome all volunteers. Personally I find it a relaxing diversion to review old bug reports, see if they still are bugs, remove duplicate reports, etc. Info for how to get involved is here: http://openoffice.apache.org/orientation/intro-qa.html Regards, -Rob > > EXAMPLE 2: ORGANISING TEMPLATES - BUG 118552 > https://issues.apache.org/ooo/show_bug.cgi?id=118552 > > First reported 26 October 2011. Confirmed on 03 April 2014. Still hasn't > been fixed. > > > EXAMPLE 3: UPDATING STYLES - BUG 121785 > https://issues.apache.org/ooo/show_bug.cgi?id=121785 > > Reported 18 Feb 2013. There is a problem with updating styles, which doesn't > behave as stated in help (which covers the topic very badly). > > On this one, can't get the problem confirmed, and can't even get a response. > > > > EXAMPLE 4 : ICON LABELS BUG 121766 > https://issues.apache.org/ooo/show_bug.cgi?id=121766 > > This one is embarrassing. Undo is labelled 'Can't Undo" and Redo similarly, > and have been since 2007 at least, which must be obvious to millions of > users. Astonishing that no-one has picked it up. > > Reported it on 13 February 2013 was confirmed admirably quickly. > > Naively, it would seem dead simple to fix - just correcting a couple of > labels - but it slipped through to OpenOffice 4 and is still there. > > > > ------------------------------------------- List Conduct Guidelines: http://openoffice.apache.org/list-conduct.html To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org For additional commands, e-mail: users-h...@openoffice.apache.org
