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On 11/16/16, LINDSAY BURROWS <[email protected]> wrote:
> Hi Keith
> Checked as suggested no soffice processes running.
> Any other suggestions. Do you know why the older version will not work now.
> Cheers
> Lindsay
>
> -----Original Message----- Sent: Thursday, 17 November, 2016 9:11 AM
> Newsgroups:
> g,m,a,n,e,.,c,o,m,p,.,a,p,a,c,h,e,.,o,p,e,n,o,f,f,i,c,e,.,u,s,e,r Subject:
> Re: Problem with loading new version.
>
> LINDSAY BURROWS wrote:
>> Hi
>> Have problem updating to new version 4.1.3.
>> Checked online forums no help.
>> Always used your program but now unable to load update or get the old one
>>
>> working.
>> Cannot get my files or even use the program.
>> It comes back with: Google Chrome process id 9592 – Says I need to close
>> apps in use so to update.
>> Google chrome is not my default browser and no applications are being
>> used.
>> Can you advise.
>>
>> Kind Regards
>> Lindsay Burrows
>>
> Lindsay;
>
> It sounds as if the quick-starter is running. As you appear to be on
> windows do the following to check.
> 1. Open Task Manager
> 2. Switch to the Process tab (if not already there)
> 3. look for any soffice processes running.
> NOTE the preceding s
> 4. If any are running right click on it and select end task from the menu.
>
> Once any running soffice processes are closed try down loading and
> installing AOO again.
>
> Regards
> Keith
>
>
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