On 06/06/17 7:08 AM, Celeste Cantor-Stephens wrote:
Hi support team, I'm in need of some quite urgent help... OpenOffice has just crashed on my laptop.
OpenOffice can't crash your laptop, because OpenOffice is software and your laptop is hardware.
I'm using a mac air, and see the turning, coloured circle when I go to Open Office. The OpenOffice word document I have been working on - previously saved to my computer (mac air) and external hard-drive - had a notification about lack of space.
Question is where is the lack of space? On your internal or external drive? Wherever the shortage of space is try to Save As on the other drive.
Because I opened extra OpenOffice docs (from the dock) I can't see it any more. I've deleted files and closed everything but OpenOffice.
I hope for you that you haven't deleted files that were open in OpenOffice.
The document I am working on - which contains my master's thesis - due to be submitted in under a month!! - has disappeared from folders on my computer.
Nothing disappears from your computer unless you deleted it.
As soon as it crashed I tried to move copies on my hard-drive, which was probably a mistake because that particular file seems to have gone from there too.
Wrong action. Next time sit back and carefully think about an action plan, taking actions in panic lead to disasters.
I don't want to force OpenOffice to close because I absolutely can't loose this work! Please advise... I hope that all makes sense...
All I can suggest is: If you still have the document open try to Save As on a device with enough space. If that doesn't work try to restore files from the Recycle Bin or copy a backup file to a save place and open the copy.
Huge thanks in advance, Celeste
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