Celeste, please see comments within your message below: > On Jun 5, 2017, at 4:08 PM, Celeste Cantor-Stephens > <[email protected]> wrote: > > Hi support team, > > I'm in need of some quite urgent help... > > OpenOffice has just crashed on my laptop. I'm using a mac air, and see the > turning, coloured circle when I go to Open Office. Yes, AOO has crashed. Now which version are you using? 4.1.3?
> The OpenOffice word (OpenOffice Writer. Word is a Microsoft program) > document I have been working on - previously saved to my computer (mac air) > and external hard-drive - had a notification about lack of space. Can you be more specific? A “notification about lack of space” where? Lack of memory (RAM)? or lack of hard disk space? > Because I > opened extra OpenOffice docs (from the dock) I can't see it any more. Since AOO is locked up, you can’t do anything with them anyway. > I've > deleted files and closed everything but OpenOffice. The document I am > working on - which contains my master's thesis - due to be submitted in > under a month!! - has disappeared from folders on my computer. As soon as > it crashed I tried to move copies on my hard-drive, which was probably a > mistake because that particular file seems to have gone from there too. I > don't want to force OpenOffice to close because I absolutely can't loose > this work! You might as well force quit it. It’s hung up and you can’t operate it anyhow. > Please advise... I hope that all makes sense… Here’s what I advise: Force quit AOO. Search through your files using the Finder and/or Spotlight. If you locate them, copy them to a thumb drive. If you *don’t* locate the files, and IF you’ve activated Time Machine, your problem is probably already solved. Just retrieve yesterday’s version, and you won’t have so much to re-do. If it were *my* master’s thesis, I’d copy all relevant data to iCloud and DropBox; make a thumb drive copy; and have AOO set to do automatic backups every 30 minutes. Do the off-site and thumb drive backup once per day. If you don’t locate those files, and haven’t activated Time Machine, then get to work: You still have a month. > > Huge thanks in advance, > > Celeste --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
