Dear Dennis, I'm not sure where you received your copy of OpenOffice,
it's a free OpenSource program, so there isn't really a company you're
dealing with. You received responses from people just like you. Your
initial email was kinda rude itself, so you received kinda rude responses.
OpenSource isn't for everyone, it takes a bit of individual
responsibility in learning, using, and a simple bit of respect when
asking for help.
It seems you may be more lucky with buying a product that includes paid
support. I personally haven't gotten great support for paid programs
either, however I still try and be as respectful of those I'm contacting
paid or free. You might want to try engaging in a conversation from that
perspective.
With OpenSource you too should understand ANYONE can send ANYTHING they
want to you, so be ready for the delete button, and keep an eye out for
the emails that are the gold that do indeed help you.
Sincerely,
Shari
just a regular gal who loves OpenSource the community and those who have
made it what it is today.
On 4/30/2018 9:09 AM, d L wrote:
I sent an e mail last evening about a problem I have experienced and instead
of getting any kind of e mail asking for further details I get a rude e mail
from
one of your employee's so this shows me that open office exactly what I thought
it was when I sent the e mail last night some flakey company that does not
care so I have deleted your program from my system and will be sending a copy
of your response to my e mail to the local news papers
Dennis
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