When you can't open the document or it won't let you access it, what exactly happens? Is there an error message? Does it open but appear empty? What is the file size according to the file listing (in File Explorer under Windows).
Do you have timed backups enabled? - Robert On Thu, 19 Dec 2019, Carloss Massage wrote: > To whom it may concern > I have been using open office for a very long time, never had issues. > Yesterday (18-12-19) I was using my document I used daily, then we had a > power cut, so the Computer went off. (this has happened before but never > encountered the following issue) > Once the computer came back on I went to access my document, to get a pop up, > “locked by unknown user” > read only or open copy > neither of the above open my document, it is an important document. > > I closed everything off, ran troubleshooting, still not allowed me in the > document, I transferred it to another computer and still wont let me access > it. > A few of my other open office document still open apart from the 2 used on > 18-12-19. > > I have tried searching for a phone number for direct help, but only option > was forums, I have tried following whats said in forums, but still > unsuccessful. > > I restored my computer back to a restore point, thinking something in-between > may have happened, I also installed the latest version of AOO, but again not > allowing me to open 2 important documents…. > > PLEASE advise > Kind regards
