Good morning,
Firstly my experience. Early this month I purchased an Apple IMac from a 
company OURDEAL. The purchase came with a free copy of your OPENOFFICE 
software. This package could not be loaded giving the error message “Open 
Office cannot be opened because the developer cannot be verified. Mac OS cannot 
verify that this APP is free from Malware” 
I contacted OurDeal who advise me to contact yourselves. This I did and prior’s 
to giving my problems was invited to pay one pound to access your help desk. 
After detailing the above problem I was left hanging for 15 minutes so I closed 
the call.
Today Find that you have taken 40 pounds from my bank account. WHY?
I find that I cannot re access your system giving my Email details and password 
I entered at the time. I have contacted my bank and their FRAUD office is 
investigating the issue. 
I am a 76 yr old guy with very little IT knowledge so I ask you Please as a 
gesture of honesty to refund this money to my bank asap and to ensure no 
further payments are deducted from my bank account. I understand that my banks 
Fraud dept will be in contact with you regarding this matter.
Meanwhile I look forward to hearing from you without any further delay,
Yours faithfully,
Michael Constable
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