On Sat, 2005-04-09 at 13:34 -0500, Peter Kupfer wrote:
G. Roderick Singleton wrote:
On Fri, 2005-04-08 at 19:32 -0500, Peter Kupfer wrote:
G. Roderick Singleton wrote:
On Thu, 2005-04-07 at 11:21 -0700, Barry Vogel wrote:
Hi when i first save my work and then add more text or data in writer it won't let me save in samefile name. I have to save it under different file name.
I find this to be very irritating.
Barry J. Vogel
I am sure you do. Please talk to your vendor as I do not recognize the product you have.
This has been covered like 50 times in this list. Perfect Pro Office is Open Office along with a lot of other things. It is OOo!
If a company take the product and re-labels it, it is the re-labeler's
responsibility to take care of their customers. Cosmi has its own
support department for Perfect whatever.
If you wish to give unpaid support to these companies, go ahead but do not expect others to be so generous. I mean $30 for what costs no more than $5 including the packaging.
I understand your point, I guess I am not that bitter at these companies. Some yes, I have mentioned one in particular that I think is very bad.
Two responses:
1) All of the support or you give anyways is unpaid. I don't differentiate between someone who bought the product at the store or someone who downloaded it. As I have mentioned, I learned of OOo through Platinum Perfect Pro Office, if I had come to list and been told that I can't get help because I bought the software instead of downloading it, I probably would have just say screw this and stopped using it.
My problem is that they have re-labelled, sell an obsolete copy, and expect someone else to do service for them. No thanks. Had this company called there distribution OpenOffice something then that would be a different story.
Selling an obsolete copy is kind of irritating, but it may have already shipped to the store before it could be updated.
As for relabeling, where do you draw the line. TheOpenCd calls itself TheOpenCD, but you can install OOo. PPP calls itself PPP and you can install PPP from the CD. Additionally, TheOpenCD currently only distributes 1.1.3.
So, other than price, TheOpenCD also violates all of your requirements for help. Do you still help those users?
I mean if someone who has dial up or only has access at a public terminal buys OOo through Cosmi you won't help them, but if they d/l the exact same thing you do help them? What is that? You are discriminating against people who don't have the ability to download the software.
Lots of vendors who can provide CDs that are current. Cosmi is not one.
Do you ask every user you help where they got the software or if they have donated time or money to OOo?
No but I do expect re-labellers to do their own support.
Define relabeling.
I keep saying this over and over and over again. You can do what you want. I, however, resent that you seem to think that I must do what you do and believe. Sorry, it is my choice as to which questions I answer not yours. If I choose to tell someone that what they are using is not known and that they should approach their vendor then I think this is fair. Seems you disagree and that is your privilege. Please allow me the same privilege.
You don't have to do what I do. My only goal at this point is just express my belief that the way you handled the user leaves a negative impression of the OOo community on that user, who thinks, right or wrong, that they have OpenOffice.
You probably disagree, and that is fine, time will tell which strategy draws more conituning users.
--
Peter Kupfer -- Using OOo since 'OO4
[EMAIL PROTECTED]
--------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
