On 08/10/2008 23:31, Barbara Duprey wrote:
Now that the huge thread about handling unsubscribe difficulties seems
to have died down, I thought I'd post this for those who didn't follow
it, but might wonder what we can do for people who ask to be
unsubscribed. The main question is whether the request is coming from
a subscriber or not. The only reliable way to tell is to look in the
full header at the Delivered To information; if that shows "moderator
for [email protected]" the user is not subscribed from this
account, but somehow they're receiving the list traffic and want it to
stop. (I'm putting examples of possible responses here, but there are
obviously lots more possibilities. If you have other wording you'd
prefer, maybe you can post it here so we can all see it.)
If such a request comes in from a subscribed user (say,
[EMAIL PROTECTED]), we can actually get them most of the way there by
replying *with a cc to
[EMAIL PROTECTED], with a message like:
*You should soon be getting an unsubscribe confirmation message. Once
you respond to that, your subscription will be canceled. If you do not
receive such a message within a day or so, you can try contacting
[EMAIL PROTECTED] to get a person with authority to
unsubscribe you. There is nothing more that the users on this list can
do to help. Goodbye, and we'll hope to hear from you again some day.*
If the user is not subscribed with this account, we can explain how to
deal with it, but telling them about [EMAIL PROTECTED]
won't do them any good right now. A possible message is:
*This account ([EMAIL PROTECTED]) is not the one that is subscribed to
the list. In order to unsubscribe, you will first have to determine
the subscribed account that is redirecting the list messages to you.
Look at this message, and if necessary check the full header
information, to see what account is receiving the message from
[EMAIL PROTECTED] Suppose it is [EMAIL PROTECTED] You can
then send a message to
[EMAIL PROTECTED] The subject
and content will be ignored, only the address is important, but be
careful with the punctuation.
[EMAIL PROTECTED] should then soon get an unsubscribe confirmation
message. If you have access to that account, log on to it and respond
to the message. Or if you get the confirmation message redirected to
your [EMAIL PROTECTED] account, respond to it. The subscription should
then be canceled. If the subscribed account is not one to which you
have access, contact the account owner (if known), or notify the abuse
reporting system of the account's service provider so they can take
appropriate action. This information can generally be found on the
provider's website, probably as part of its usage terms and conditions.
If you do not receive the unsubscribe confirmation message within a
day or so, you can try contacting [EMAIL PROTECTED] to get a
person with authority to unsubscribe the account. There is nothing
more that the users on this list can do to help. Goodbye, and we'll
hope to hear from you again some day.*
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Excellent!
Perhaps someone could place this, or a suitably paraphrased version, on
the OOo web site so we can direct people to it.
--
Harold Fuchs
London, England
Please reply *only* to [email protected]
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