Michael Adams wrote:
On Sat, 31 Oct 2009 22:25:43 -0700 (MST)
Came this utterance formulated by Robert Holtzman to my mailbox:
On Sat, 31 Oct 2009, Drew Jensen wrote:
Robert Holtzman wrote:
It all depends on how far you want to go to coddle the clueless.
Depends on what you are producing.
For a consumer product - How ever far it takes.
That's great *if* you're getting paid to kiss the customer's a**.
Don't know but I'm sure as hell not.
Ah... these newbies are not your customers, you do not need to help
them. Frankly i prefer people with attitudes like this to just stay on
the forums and ask the intelligent questions there.
Fair enough - there is a beginners area at most user support forums. It
works out pretty well.
Keeping in mind that ~70% of the human race is yet to experience the
joys and aggravations of interacting with the faux intelligence that is
the modern computing platform however; Good luck with the idea of
keeping 'noobies' from asking questions on the list.
Ah, web forums- the moderators on most support forums don't put up with
too much 'stupidity' either BTW.
I'm simply trying to point out that this list does get a different crowd
from say a 'Mint Distro SysAdmin questions' mailing list.
The noise on the list I attribute more to a lack of willingness on the
part of the services' administrators then the noobie posters.
Boiled down - it may work to 'just put up a mail bouncer' for certain
demographics but not for all and OO.o, by the very nature of what it is,
will not attract one of them.
This is not to say that an email list manager is not valid, only that in
this situation it requires IMNSHO *smile* more active administration
then what seems to have been coming to date.
Drew
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