PatrickG wrote:
Barbara Duprey wrote:
John Kaufmann wrote:
In a message dated 2009.11.12 21:56 -0500, Barbara Duprey wrote:
End result: we now have a mechanism for looking at an unsub's post
and
giving him a command that will result in his getting a digest of the
thread. He can repeat the request as often as he wants, discarding
the
old digest because the whole thread will be captured. And this could
even be done from somewhere inside the thread, if we didn't keep the
original post, since it backs up over the whole thread (* subject to
some more investigation). Opening the attached .ezm file (at least on
Thunderbird) yields a message to which you can reply; the only
hitch I
see is that its reply-to is set for the individual, not for the
list...
I tested your theory using this original by issuing
<[email protected]> and did receive the
anticipated response (albeit only your message at the moment). ...
I double-clicked on the .ezm and issued a Reply-All, which of
course place your address as the To: and the list address as a CC:
I quick edit of the CC into a To and removing your address and this
response should make it to the list. If it threads we will at list
know whether or not threading is preserved in replying this way.
So far, so good, and thanks for following up on this. ... If it could
be automated, better yet!
This is a slight wrinkle on Patrick's reply-from-thread: After
Reply-All to the .ezm, instead of changing the list address from CC:
to To:, I just left it as CC:, while deleting the To: header. Now,
if this threads...
There may be just one other consideration: We have learned that some
users can be, well, clueless. The archive returns the thread as a
summary with attached .ezm files. Can we count on the unsubscribed
users knowing to /read/ the .ezm attachments?
John
It threaded here, and your mail client was apparently OK with there
being no To but only a CC. I'm not sure that's universally true, though.
In Thunderbird, at least, the Digest shows all the messages inline as
well as having the attached files, and the only time the user would
need those is for answering follow-up questions we needed to help him.
It's easy to miss the inline stuff after all the Administrivia lines,
though. They'd have to get some instructions on how to use the Digest
stuff. I'm thinking of a quick summary in the initial response, and
maybe something else, like a wiki article, pointed to from the
response to go into more depth. I'll draft something up that we can
look at.
Throwing another wrinkle at myself ;-)
When I tested this, I used an unsubscribed gmail address. When viewing
via Thunderbird(IMAP) the attachments are clearly visible. However, when
viewed though the gmail web interface there are no attachments, just the
in-line digest. Additionally, if I use SquirrelMail to access my
subscribed account, there are no attachments there either.
I guess that means some of what we have discussed is truly in the hands
of how clueful (thinking positive here) the unsubbed poster is.
PatrickG.
Thanks for the testing, Patrick. I don't know what proportion of unsubs
might be using an uncooperative mail client, but we'd have to cover that
in the instructions. Surely the mail client can't get away with just
discarding attachments, can it? Generally there's either the icon
display at the bottom, or a field in the displayed header with a list.
What happens to other kinds of attachments when somebody uses these
interfaces?
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