On 12/2/2010 10:16 AM, Amy Joanning wrote:
I'm trying to download Open Office but I am getting this error:
"Installer integrity check has failed. Common causes include incomplete download and damaged
media. Contact the installer's author to obtain a new copy."
Please advise.
Thank you,
Amy Joanning
YCamp Office Manager
[Amy ([email protected]) is not subscribed, and will probably not see any responses unless
directly copied.]
It sounds as if you have actually downloaded the file, but execution is reported as failing -- is
that right? If so, the problem may actually be with your firewall/antivirus program. The first thing
to try is checking the md5sum of the downloaded file against the one documented for the specific
version on the www.openoffice.org website. The following link should help:
www.openoffice.org/dev_docs/using_md5sums.html
If the md5sums match, you have a good download. To perform the installation,
try the following:
1. Disconnect completely from the internet.
2. Disable your firewall and AV.
3. Double-click on the downloaded file; you should get an installer that
steps you through the
process as needed.
4. When the installation is complete, re-enable your firewall and AV.
5. Reconnect to the internet.
If there is no match, you'll need to download again. Be sure to use the www.openoffice.org website,
or an official mirror; there are some other sites, some of which are not especially noted for integrity.
