Updates to issues 58823 and 58824 advised that I may have a ghost file on my
system and that may be leading to my problems (others had used my file
successfully).
I managed to find out that backups and crash data were stored at:
Backup's are stored commonly here:
C:\Documents and Settings\<login_name>\Application
Data\OpenOffice.org2\user\backup
If there is a crash, the recovery file will normally be found here,
but the crash data is stored (temporarily) here :
C:\Documents and Settings\<login_name>\Application
Data\OpenOffice.org2\user\crashdata
Using this information, I found that some crash data was stored:
- on my daughter's account, under the Application
Data\OpenOffice.org1.9.100\.... folder, and
- on my account, under the equivalent OpenOffice.org2 folder.
and that I had not backups.
So I removed the contents of the crash data folders, and then tried to load
the file. But still the same problem, Writer hangs after displaying top
half of first page.
Any other suggestions?
Thanks,
Bryn.
From: "Bryn Evans" <[EMAIL PROTECTED]>
Reply-To: [email protected]
To: [email protected]
Subject: RE: [users] Unable to progress after successful Document Recovery
Date: Sat, 03 Dec 2005 17:31:50 +0000
Thanks for your advice and help. I've raised issue 58823 for the File |
Open problem (and attached the corrupt file) and raised issue 58824 for the
Document Recovery window problem.
From: "G. Roderick Singleton" <[EMAIL PROTECTED]>
Reply-To: [email protected]
To: [email protected]
CC: Bryn Evans <[EMAIL PROTECTED]>
Subject: RE: [users] Unable to progress after successful Document Recovery
Date: Sat, 03 Dec 2005 11:11:58 -0500
On Sat, 2005-12-03 at 15:54 +0000, Bryn Evans wrote:
> I should have added that when I open the offending document from within
> Writer (File|Open), the document is loaded and displayed, but Writer
hangs,
> so I can only see the first half of the first page of my document. I
can't
> scroll down, or Save As, Print, or anything.
>
Please post the file to your website so we can look at it or open an
issue and attach the offending document. From your description I would
guess you are waiting on links to be resolved which can take time.
If you haven't already registered, do the following:
1. To file an issue you must register with OOo by clicking the
My Pages tab and selecting the Register link
http://www.openoffice.org/servlets/Join
2. Fill in your information
3. Reply to the confirmation email that will be sent to the address
you provided.
4. Once you have confirmed, go to www.openoffice.org again
5. And click on the "My Pages" tab from which you can file and find
issues.
Thanks for bringing this to our attention. It is important that you file
any examples with the issue to ensure your need is understood.
>
> >From: "Bryn Evans" <[EMAIL PROTECTED]>
> >Reply-To: [email protected]
> >To: [email protected]
> >Subject: [users] Unable to progress after successful Document Recovery
> >Date: Sat, 03 Dec 2005 15:43:31 +0000
> >
> >One of my Writer documents has been corrupted, so when I launch
> >OpenOffice.org 1.9.100 Writter, the Document Recovery window appears
> >listing that document. If I chose Cancel, I can use Writer, so that's
OK.
> >But the point is, I want to recover the document. So I click on
"Start
> >Recovery", and the document status changes from "not recovered yet" to
> >"Successfully recovered". But then the program hangs; it does not
respond
> >to any use action; I cannot click on Next (to send error report) or
Cancel.
> >
> >The only way I've managed to get out of this is to use Alt-F4, which
> >displays the Windows "End Program" window - Program is not responding.
> >When I chose "End now" I get a message window "You chose to end the
> >nonresponsive program, soffice.bin."
> >
> >Can you help me please - I need the document that has been corrupted.
> >
> >Many thanks,
> >
> >Bryn.
> >
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