Jallan wrote:
Jim Wagner wrote:
Matt Needles wrote:
Jallan wrote:
<snip>
It's hard to avoid information on reporting a bug.
Jallan
The problem is, as is evidenced by the OP's language and tone, that
he is either a PROUD software engineer, or LAZY, or BOTH. If
someone WANTS to see bugs fixed, he'll take the troubles to get the
bug reported in adequate terms so it can be fixed. I've tried both
Mozilla's Bugzilla and our IssueZilla sites, and find ours easier,
and the responses more friendly and helpful. I'm interested in
seeing OOo get better, so I try to report everything I can.
I gave up on trying to report bugs over a year ago, after I spent
several hours of time when I should have been writing trying to work
out what keywords to use to search for reports of the same bug.
Why and how could you spend several hours of time "trying to work out
what keywords to use"? Use some that make sense. If nothing comes up
that matches your problem, do it again with some other keywords. If
after five or six attempts nothing still comes up, then report the
problem.
What were you spending these hours doing?
And this is not intended as an insult. This is a simple question. What
was the problem for you with the interface?
I can't recall what the bug was, but my problem was trying to work out
one word that would describe it.
Any single word gave a list of several dozen possibilities, as I recall,
which meant going through each list to see if it was there. And that
did not just mean an eyeball check of titles, either, it meant looking
at the ones that seemed possible to see if they were describing the same
problem I had.
I realize that the system is set up so that people just cant list any
old thing as a bug, or list a bug that has been mentioned before.
However, I don't consider myself stupid, but it was too much for me.
JimW
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