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I am renaming this thread for the sake of clarity.

Harold Fuchs
London, England

On Thursday, October 26, 2006 12:24 AM [GMT+1=CET], Harold Fuchs <[EMAIL 
PROTECTED]> wrote:

> On Wednesday, October 25, 2006 9:57 PM [GMT+1=CET], Cathy
> <[EMAIL PROTECTED]> wrote: 
> 
>> Harold, What if I remove the entire program and try to reinstall with
>> your help? The download and installation takes very little time with
>> my computer. Maybe you could give me idiot instructions, such as step
>> 1 click this or that? I can follow directions, I assure you. I'm just
>> not sure what to do. I am willing to give it another try. I am not
>> understanding most of what you're talking about. I did select
>> Windows- that's for certain. The "unpacking" action did occur
>> automatically. I did click setup and it just seemed to do the entire
>> business again. That's about it.
>> Delete and start again?
>> Cathy
> Cathy, OK, here goes. I'm going to try to be very simple minded;
> please don't think I'm being condescending. 
> I'm cc'ing the forum again ...
> 
> 1. First, got to Control Panel and double click Add/Remove Programs.
> Is OpenOffice in the list? 
> 
> If not, then it's not installed; go to #2.
> 
> If it is in the list, then it's already installed and you should be
> able to run it from Start>All Programs>OpenOffice.org>Writer. 
> 
> If that works then stop; you have finished; go to step #6 to tidy up.
> 
> If it doesn't work then do as follows:
> a) Look in the System Tray (bottom right of the screen) for a grey
> icon with a picture of two flying birds on it (like a kid's drawing
> of gulls). If the icon is there, right click on it and then click
> "Exit Quickstarter". If the icon wasn't there, that's fine too. In
> either case:    
> b) Go back to Control Panel>Add/Remove Programs, select (click)
> OpenOffice and click Remove. Tell it you are sure you want to remove
> OpenOffice. Let the removal process finish.  
> 
> 2. So now OpenOffice isn't in the list from #1.
> 
> Now delete any and all folders that may still be left that got
> created by your previous attempts to install OOo. If you removed OOo
> in (b) above then some/all of those folders will have been removed so
> don't be surprised to find stuff missing.   
> 
> Also delete the file you downloaded.
> 
> 3. Go to www.openoffice.org and press the big green Download button.
> You'll see a list of Operating Systems (Windows, Linux, etc.). Click
> the word Windows in large blue letters on the pale green background.
> You'll be told how to contribute.I guess you might not want to do
> that yet ;-)  Just click "Continue Download".    
> 
> What browser are you using? You should be offered the option to save
> the file to disk. Choose that and start the download. A file named
> "OOo_2.0.4_Win32Intel_install.exe" will get downloaded. Make sure you
> know where that file gets put. Different people download to different
> places. Many download directly to their desktop. I don't like that so
> I download into a special folder reserved for the purpose. Also,
> different browsers behave differently. For example, Internet Explorer
> assumes you will download to the desktop but gives you the option to
> tell it otherwise. I use Firefox. It downloads to a place that you
> tell it once and it remembers till you tell it differently.         
> 
> Perhaps downloading to the desktop is simplest ...
> 
> 4. Once the file has been downloaded, *disconnect* from the internet,
> shut down your anti virus software and also shutdown any firewall(s)
> you are running - including Windows firewall (got to Control Panel,
> double click Windows Firewall and disable it by checking the
> appropriate box). Antivirus and/or firewalls sometimes interfere with
> software installation. Nothing to do with OOo. Don't stay connected
> to the internet without those running.      
> 
> 5. Now run (double click) the program you downloaded in #3. Follow
> the instructions which I can't remember - sorry. I think Express
> Installation is what you want. You'll be asked for the name of a
> folder into which the OOo installer (the thing you downloaded) is to
> unpack itself. I think it'll offer the desktop. Choose that.    
> 
> What should happen is that the installer will unpack itself into your
> chosen folder and then automatically run "setup.exe" from within that
> folder. It's this that really installs OOo. All the rest was
> preamble.   
> 
> Once this process has finished you should find a new "program group".
> Click Start, then All Programs, then OpenOffice. You should see a
> list of "components": Writer, Calc, Impress, Base, Draw, Math. If so
> then you are done. If not, then complain.   
> 
> 6. Tidy up: delete (or copy to a safe place to avoid having to
> re-download if your machine crashes badly) the installer program that
> you downloaded in #3. Delete the folder that got created in #5. Start
> your firewall(s). Start your Antivirus. Connect to the internet.
> Don't connect till the firewall and AV are running properly.    
> 
> If you get any error messages during any of this, note them down
> carefully so you can tell us what they were and in which step(s) they
> occurred.  
> 
> It's actually a very simple process, even though it doesn't read like
> it. 10-15 minutes perhaps. 
> 
> You can run OOo in one of several ways:
> 1. From Start>All Programs>OpenOffice and then choose the component
> you want. 
> 2. Once only, start Writer as just mentioned and go to Tools>Options.
> Click the little + sign next to OpenOffice.org. A list will open.
> Click Memory and check the box labelled "Load OpenOffice.org during
> system startup". Click OK and close Writer. This will put the "gulls"
> icon I mentioned in (1a) above into the System Tray. Subsequently,
> right click on this icon and choose the component you want. The icon
> will stay in the System Tray till you either Exit Quickstarter it as
> described above or you re-boot the computer. After a re-boot, the
> icon will re-appear automagically.        
> 3. Double click a previously saved OO document/spreadsheet/...
> 
> Hope this helps.
> 
> Harold Fuchs
> London, England
> 
> 
> 
> 
> 
> 
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