Randall Moore wrote: > Its not that Mac readers can not read. It is the lack of information > about this problem from the source that caused it. > I will apologize for Mr. Janik as we have answered how to fix this problem over 50 times since Apple released the X11 update. It has not been a good week for the Mac OS X folks with this problem caused by Apple with X11. It also does not help that some folks think that this is a paid technical support help desk not a mailing list or open forum for discussion of user related issues with OpenOffice.org. > Normally Open Office is rock solid and easy to use, so most users do > not join a email list, they simply read the help file and practice > with the application to lean its capabilities. > Thank you. If you do find a problem with OpenOffice.org please post it here. If we have a solution, we (the many volunteers) will post it. Do not be surprised if we ask you to open an issue for this. Issues help us track problems, prioritize work (remember this is a volunteer OpenSource project where many of us help and provide support on our own time), and to make this a better project/program. > I joined this group due to the X11 problem to seek a solution, which I > received immediately, and which worked perfectly. Again, it is our hope that his happens in a majority of cases. > > Probably most of the Mac owners that are asking the question about why > Open Office suddenly quit working did the same. That means they did > not receive any of the prior posts about the solution so they ask the > same question several times. I understand. Also, if you do not join the list or are receiving the list from an echoed location such as GMANE or Google Groups, you did not receive any replies. Again, this goes back to the interpretation of this being a paid help desk and not a mailing list with volunteer support as folks will just post a message and expect an answer back in their personal mail box in a matter of minutes. Some of us never use some of the functions of OpenOffice.org and in some situations, no one here has encountered the problem you encountered because 'no one has done that before'. > > The magnitude of this problem is huge; there are a lot of Mac users > out there running open office, and an announcement should have been > posted on Apple's website and on the home page of openoffice.org, with > a link to the solution. I agree with the posting on the Apple site. As to the post on the OpenOffice.org site, this is a good suggestion, but Mac OS X users make up a small amount of the OpenOffice.org population. However, I will bring this up.
> > I really do appreciate the quick solution to the problem. You are welcome. Again, if you experience problems with OpenOffice.org or wish to help make this a better product, please ask or volunteer to assist. You can always help by posting the assistance you received back in a reply to a person who is having this problem. <Shameless plug> Also, version 2.1 is being readied for Quality Assurance testing as a release candidate. I, as the QA Test team lead am looking for volunteers to test any of the available languages </ Shameless plug> James McKenzie --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
