On Sun November 19 2006 04:47, Clytie Siddall wrote:
> I can create filters for my mail. I was just taken aback by the flood
> of vague and wildly varying messages. I think I'm spoilt by spending
> my time on less general mailing lists. ;)
>
> It beats me why anyone would send a message without a specific
> subject line, and without specific information on computer type, OS,
> version, problem etc. How can they get a useful answer without
> supplying this information?
>
> It would be like ringing up a mechanic you don't know, saying "Hey my
> car doesn't work.", and hanging up.
>
> The mechanic is left wondering,
>
> "What type of car?"
> "Which model?"
> "What went wrong?"
> "What were you doing when it happened?"
Please have a look at those type of messages. You will find that a large part
of the OpenOffice.org user community are not sofisticated PC users - and yes,
the vast majority are Windows users.
Most of those asking questions for the first time, have no concept of a
mailing list, and not really even a concept of "free" "FREE!!" software
supported by a volunteer community.
This is why it is important to CC: those users as few of them know how to
subscribe - indeed many of them do not know how to edit the subject line to
be somehow relevant to their question.
To know whether a poster is not subscribed please set up your filters to see
if the header "Delivered-to:" has the value "moderator".
But most importantly it is important to be patient with such users.
--
CPH : openoffice.org contributor
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