On 15/03/07, Harold Fuchs <[EMAIL PROTECTED]> wrote:
On 14/03/07, Diane <[EMAIL PROTECTED]> wrote: > > Harold, > > Thank you for getting back to me. I am at the hair pulling stages of > this > computer mess. I tried downloading open office to my computer, but it > did > not work. After 4 tries, I gave up. The patch never took, I > guess. I am > not computer savvy. I tired emailing the documents, that didn't > work. I > tired using a zip drive, that didn't work. I tried opening the > documents in > notebook, that didn't work. Any suggestions, would be appreciated. <snip> Not sure what you mean by "The patch never took ...". Are you saying the download/installation process failed? Installing OO is a three step process: 1. Download the file from the OO web site to a folder or your desktop. 2. Run this file as usual by double clicking on it. It will "unpack itself" into many files which it will put into a folder you specify when it asks you; the Desktop is fine for this too. 3. Once the unpack step has finished, the "setup" program (one of the unpacked files) should run automatically. Choose "Express Install". I think that's its name; there are two options, one for advanced users and one for "normal" users; you want the "normal" one. If you can't complete the download, perhaps you have a slow internet connection, you can buy a CD for a few dollars from one of the companies listed on the web site at http://distribution.openoffice.org/cdrom/index.html#cdrom If the unpack/setup fails it might be because your AntiVirus software thinks the downloaded file is a virus. To overcome this, disconnect from the internet and turn off your AV software. Then do steps 2 & 3 above. Don't reconnect to the internet without first turning your AV software on again. As an alternative, you can often find OpenOffice on the CDs/DVDs that come free with computer magazines. The magazine will have a page saying what's on "this month's" CD. Just make sure you buy a magazine that covers Windows and not Linux or Mac because the versions of OO for those are different and won't work for you. If I've misinterpreted your "The patch never took ...", please explain in more detail. -- Harold Fuchs London, England Please reply *only* to [email protected]
I forgot. Once OO is properly installed you can delete (a) the file you downloaded in step 1 above and (b) the folder & its contents that got created in step 2. The installed software will be in C:\Program Files\... as usual. Also, my comments about AV software might also apply to your firewall. Turn *both* off if necessary; remember to turn them both on again before re-connecting to the internet. -- Harold Fuchs London, England Please reply *only* to [email protected]
