Gramps: It appears that you need to update your copy of WindowsXP to fix this problem. If you can contact your Son-in-Law he should be able to talk you through this process.
James McKenzie -----Original Message----- >From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> >Sent: Mar 14, 2007 11:27 PM >To: [email protected] >Subject: [users] Problem Downloading your "Open Office" > >I am using Windows XP and I am having problems downloading your "Open Office" >software. Background I am somewhat ignorant about Computers and my >Son-in-Law does all my work. I am currently 3200 miles from him. He loaded >your Open Office on our new Computer and we love it. He also transferred many >files to a external hard drive for use to download onto Old Computer at our >winter home with Windows Office Software. > >After having problems opening a few of the files that I have transferred from >external drive to on board drive, I tried to down load your software. Tried 3 >times and always get to the same point where I get this message. > >"The Windows Installer Service could not be accessed. >This can occur if you are running Windows in safe mode >or if the Windows Installer is not correctly installed. >Contact your support personnel for assistance." > >Would ordering your Installation Disk solve my problem? In the past this has >helped me install things that I could not install by down loading online. > >Son-inLaw has upgraded old computer to XP Pro, and 120 GB hard Drive and 2- >512 GB RAM chips. > >Thank You Dennis Nilsson > > >[EMAIL PROTECTED] >EarthLink Revolves Around You. --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
