I have heard all the arguments as to why no one needs Outlook, but last night, my niece, a very smart person (full scholarship to MIT, MSCompSci at Berkeley paid for by Bell Labs, etc.) gave me her reasons for using Outlook.

I'm going to quote her message to me and I'd like to get reasonable responses.

"The main reason Outlook is my choice is its integration of calendar, contacts, e-mails, documents, and tasks (to-dos). You can create a task and attach to it any relevant information including documents, e-mails, contact info for people involved, links, etc. When you’re ready to schedule the task, you can drag and drop it right into your calendar. When you go to do the task (either from your calendar or a task list), everything you need to accomplish it is right there in front of you.

"As an example, we [my niece runs a small consulting business] are looking to hire a web designer. My business partner has sent out a request for recommendations and has been forwarding me the e-mails that look worth following up on. I’ve promised her that tomorrow I’ll check out a certain particularly promising web designer. The action is scheduled in my calendar, with all my partner’s web designer e-mails attached. When I go to check out the designer’s previous works, all the links are right there in her e-mail; when I’m ready to call her, her contact info is there. When I’m done checking her out, if I want to follow up with some of the other designers, I can just copy the task to my task list or to a future time slot in my calendar, because all the e-mails from the other designers are also attached to the current task.

"Pre-Outlook, I would have seen in my Palm calendar that it was time to check out the web designer. Then I’d have had to go to my e-mail and search for the e-mail my partner had forwarded to me from that particular designer, to follow the links and contact her. When I was ready to check out additional designers, I’d have had to go find all those individual e-mails to decide which ones to check out first. That’s a particularly simple example, because it includes only e-mails, but you could imagine if there were also documents I needed to check, and contact info to look up, how much easier it would be if it was all in one place, right there in my calendar. “It’s 10:00 – here’s what you need to do, and everything you need to do it.” I can go straight into action, without all that hidden un-planned-for prep time it used to require."

Doesn't that sound like something we'd all like to be able to do?

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