This morning OO2.2 stopped opening on my Windows XP SP2 system. The soffice
process would run - at times showing the splash screen - but the program
wouldn't open. I tried every uninstall, repair and reinstall option I could
think of and some potential solutions I gleaned from the Web, all to no
avail, as follows:
When trying to uninstall:
OpenOffice.org 2.2
Error 1310. Error writing to file: C:\Config.Ms\831b5.rbf.
Verify that you have access to that directory.
Followed by "Fatal error during installation" message.
When trying to repair:
The feature your are trying to use is on a network resource that is
unavailable.
Click OK to try again, or enter an alternate path to a folder containing the
installation package 'openofficeorg22.msi' in the box below.
[The "box below" under "Use source:" is C:\Documents and
Settings\Default\Desktop\OpenOffice.org 2.2. Installation Files\]
When I try repairing from a new download, I get:
OpenOffice.org 2.2 Installation Wizard
Error 1310. Error writing to file: C:\Config.Ms\2ecOe2.rbf.
Verify that you have access to that directory.
Even after using Windows Installer Cleanup to zap OO2.2, when installing
OO2.2 I continue to get:
OpenOffice.org 2.2 Installation Wizard
Error 1310. Error writing to file: C:\Config.Ms\2ecOe2.rbf.
Verify that you have access to that directory.
Problem persists even after following MS's solution for this kind of error
(http://support.microsoft.com/kb/296175):
Method 2
Unregister and reregister Windows Installer. To do this, follow these steps:
1. Click Start, and then click Run.
2. In the Open box, type msiexec /unreg, and then press ENTER.
3. Click Start, and then click Run.
4. In the Open box, type msiexec /regserver, and then press ENTER.
Method 1 seems unapplicable in my case, unless it considers me a "terminal
user" since I installed a wireless network and began connecting via USB
receiver a few days ago. But all the files I'm trying to access are on my
"local" computer.
Thanks. I hope you can help.
Syd Baumel
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