andrew wilson wrote: > I thank you in advance for your attention to this. > After loading the OpenOffice 2.0 software that my wife purchased for > $19.99, > I noticed on your website that a Free download is offered. Since the > software > was already opened, it was now nonreturnable to the retailer. The > issue may > be obvious: > why should I buy it if you offer your product for free? I am more than > willing > to send you, the manufacturer, the opened software along with the sales > receipt in order to > get my money back. Again, I appreciate your prompt attention to this > matter. > Thank you, > Andrew k. Wilson > That CD your wife purchased did not come from OpenOffice. It was produced by someone who decided to package and sell OpenOffice. It is entirely legal for them to do so and they provide a service for those who do not have broadband internet access. You should be discussing this with whoever the CD was purchased from.
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