Hello. We're using OpenOffice.org 2.2 (in PCLinuxOS 2007) in an internet cafe. We've been having problems in terms of printing. We've also experienced these problems when we were still using Ubuntu 6.something. Basically it's like this:

When printing using custom sized paper (8.5x13, yup here in the Philippines we call these Long Bond Paper, elsewhere I think it's American Foolscap). The printed pages are always cut at the bottom page, more if they're using tables in the documents. Even if we've set the paper size to an appropriate one in CUPS administration. We've noticed that we can't change the paper size in the Printer Options in Writer. It just reverts back to something else, most of time to Letter (8.5x11).

Recently while editing an handbook (it's supposed to have half-letter sized pages) for a customer. I've found out that Writer just takes whatever paper size it found in the printer settings via CUPS. Then fixes this on the document. Meaning you can't change paper sizes midway while authoring.

So the past problems we had became clear. A customer opens Writer. Writer sees the CUPS paper size set to Letter. Customer now authors his/her whatever documents, adjusts Writer's page settings to a new paper size. Afterwards he/she saves it. When he/she asks me to print it... Voila! It's messed up. We had wasted lots of papers and inks, trying to figure this out. Yes, we're dummies.

I've other problems too. Like setting printing to monochrome in Writer, but still prints in colors.

Is there a work going on to better integrate these settings? OpenOffice's settings only to document currently worked on. CUPS settings for to-be-worked on documents.

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