On 08/19/2007 11:02 AM, Manfred J. Krause wrote: > Hi Johnny, > > 2007/8/19, Johnny Rosenberg wrote: >> >> To whom it concerns: >> >> Maybe this is another question to add to the FAQ, if it's not already there? >> [...] > > 'Can I download only parts of the OpenOffice.org suite?' > http://documentation.openoffice.org/faqs/installation/003.html > > ... a little bit hidden with slightly antique values ... ;-)
I think that problem is that there is not just one, or even two FAQ's, there a FAQ's scattered all over the OOo site, not to mention the new wiki FAQ. And for the most part it's nearly impossible to find what they are looking for. For a new user: - They open the main page & _possibly_ click on "new user & general info". That takes them to: http://www.openoffice.org/about_us/new.html which is pretty informative. - To now let's assume that they click on FAQ under the "How do I..." sidebar. That takes them to: http://www.openoffice.org/faq.html where they are given a dazzling choice of different FAQ's. Clicking on http://www.openoffice.org/FAQs/faq-questions.html gives a condensed version of where they just came from. - So now they are another layer in, and try "Most Frequently Asked Questions" (http://www.openoffice.org/FAQs/mostfaqs.html). That page is pretty baren for what the user might be looking for, and the new user isn't even close to documentation installation FAQ's. - Out of frustration the user see the search bar, and enters the question: Can I download only parts of the OpenOffice.org suite? That leads to a search page <http://www.openoffice.org/servlets/Search?resultsPerPage=40&query=Can+I+download+only+parts+of+the+OpenOffice.org+suite%3F&Button=Go> that references a v0.5.pdf from marketing. - User sees that FAQ link in the sidebar, but figures that will take them back to where they were. So, instead they click on "Get Help?" and that leads to: http://www.openoffice.org/nonav/servlets/HelpTOC At that point the new user simply gives up and perhaps trys here. They *may* try the support tab and stumble into http://user-faq.openoffice.org/ At which point they will notice the large typeface that proclaims "The FAQ Collaboration <--- This is the newest set!" and naturally select that because they certainly don't want outdated information. - That leads them to: http://user-faq.openoffice.org/new-faq/index.html - Now they have two obvious choices: 1) Writer and 2) Install. So logically thinking, they select Install because this is an install question... right? Install takes them to: http://user-faq.openoffice.org/new-faq/faqinstall/ where they are greeted with: Download, Installation, Upgrading, System requirements, Uninstalling. - So now if by this time the remember what they wanted to ask, they select "Download". That takes them to: http://user-faq.openoffice.org/new-faq/faqinstall/faqgeneraldownload/ I'll not bother to go through each option, but suffice it to say that the answer is finally there under "Can I download only parts of the OpenOffice.org suite?". Hooray! we found the answer. But wait a minute... the link for that answer is: http://user-faq.openoffice.org/new-faq/faqinstall/faqgeneraldownload/168.html and your link is: http://documentation.openoffice.org/faqs/installation/003.html How can it be possible to have the same question answered in two different projects/URL's one might ask? Pretty confusing eh? Gary --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
