On 19/09/2007, Howard Coles Jr. <[EMAIL PROTECTED]> wrote: <snip>
Interesting. I'm still having a real problem with an employee at the help > desk at Sun not having an escalation procedure, or not knowing how the > list > here works. Surely they have contacts within Sun if they run into > something > they just can't handle. Every help desk I've ever worked with had > contacts, > and escalation procedures (Novell's, IBM's, Microsoft's, Our's, etc.). > However, now that I think about it, I've never had a reason to call Sun. > > Not only that, but I didn't even realize Sun had paid support for > OpenOffice.org! > I don't believe Sun has paid support for OpenOffice. It has paid support for StarOffice which is not free and which differs from OpenOffice as described at http://www.openoffice.org/FAQs/mostfaqs.html#6 Also, the fact that Sun has no escalation procedure simply means it can claim it never get serious problems with its software ;-) -- Harold Fuchs London, England Please reply *only* to [email protected]
