Harold Fuchs wrote:
On 19/09/2007, Howard Coles Jr. <[EMAIL PROTECTED]> wrote:
<snip>
Interesting. I'm still having a real problem with an employee at the help
desk at Sun not having an escalation procedure, or not knowing how the
list
here works. Surely they have contacts within Sun if they run into
something
they just can't handle. Every help desk I've ever worked with had
contacts,
and escalation procedures (Novell's, IBM's, Microsoft's, Our's, etc.).
However, now that I think about it, I've never had a reason to call Sun.
Not only that, but I didn't even realize Sun had paid support for
OpenOffice.org!
I don't believe Sun has paid support for OpenOffice. It has paid support for
StarOffice which is not free and which differs from OpenOffice as described
at http://www.openoffice.org/FAQs/mostfaqs.html#6
Also, the fact that Sun has no escalation procedure simply means it can
claim it never get serious problems with its software ;-)
Actually Harold, Sun does advertise OOo support at
http://www.sun.com/service/serviceplans/software/openoffice/
Russell
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