I'm a new user of OpenOffice.org version 2.3, on Windows XP, and this is
the first problem I've had with it. I have been reading all the
messages from new users with problems I apparently flew right through.
Until now, I've had a warm, fuzzy feeling of (unjustified?) competence.
When I first started Writer, it could automatically call up Thunderbird,
which is my default email program, by opening a Compose window over the
Writer page. Thus encouraged, I tried to use the Mail Merge Wizard to
send a Writer test message to three Calc addresses, all my own.
But the Wizard couldn't find Thunderbird and it asked for directions to
my email program. I tried several times to fill in the same settings
that Thunderbird uses, but could never connect. At one time the Wizard
was saying that "0 of 2" messages HAD been sent (but I had 3 not 2
addresses in the list), and below that, a line said "0" messages had NOT
been sent. None were actually sent, let alone received. At that point
the program stops running and must be ended. (No, I'm not sending
Microsoft a message about that; I've had quite enough of their
NON-support options.)
Now on subsequent tries at Mail Merge trial messages, the Wizard has
stopped asking for directions and simply says it can't find any email
connection. But my DSLExtreme internet connection is up and running and
my ATT.net email works both on-line and through Thunderbird. I kept
ATT.net as backup, and because I couldn't face changing my addresses
when I got DSL.
Do I need to reinstall from my download files of 2.3? Would that put it
back to the initial stage when it could find Thunderbird? But what
then? All that first try did was open a Compose box in Thunderbird over
the OpenOffice Writer page. Without the Wizard it didn't automatically
insert the trial message and send to the list, so it's not Mail Merge.
If it goes back to that point, where it asks for directions, should I
skip Thunderbird and ATT.net, and try to give it the address of the
DSLExtreme server instead?
M.J. in Beverly Hills
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