Hi,
Koen Pelgrims wrote:
Up untill this morning I was a very happy OpenOffice 2.2 user, but after a
full day of trying to install the OpenOffice 2.4 on my home computer I am
getting frustrated because not only the new version doesn't work but also my
older 2.2 version doesn't work any more. THIS IS AN URGENT PROBLEM because I
use them daily and they represent probably about 80% of my computer use.
I started out by downloading the OpenOffice 2.4 (the dutch version) program from your www.OpenOffice.org website. The downloading and the Instalation wizard seemed to do their work just fine on my computer that still runs with the Windows XP operating system. Unfortunately when I wanted to start using the OpenOffice 2.4 programs by dubbel clicking the Icons nothing from OpenOffice worked. I tried redoing it by using your setup.exe file but with the same result. Then I tryed it again by using the Windows Installer pakket yet with the same unfortunate result.
Uninstalling and delleting everything I had on my computer from OpenOffice from any of the two versions, including all the starting icons, in the hope as to eliminate any possible conflict for a new attempt to download and install the OpenOffice 2.4 again did not help either.
sorry to read about your problem. There is a small possibility that
upgrading from 2.2 direct to 2.4 can be challenging to the OOo user
configuration folder.
Try the following:
1. Close OOo if it is running (also check the Quickstarter icon at the
right of the Windows Taskbar and exit the Quickstarter)
2. Delete the user folder. On XP it is C:\Documents und
Settings\your_name\Application data\OpenOffice.org(Number)\user
You may have to enable showing hidden files - see the blog
http://blogs.sun.com/oootnt/entry/starting_over_with_a_clean for
details. You may have to replace the path names by the localized names
if you use another version of Windows XP than the English one.
3. Try to start OOo 2.4 again.
Hope this helps
Uwe
--
[EMAIL PROTECTED] - Technical Writer
StarOffice - Sun Microsystems, Inc. - Hamburg, Germany
http://wiki.services.openoffice.org/wiki/Documentation
http://user.services.openoffice.org/en/forum
http://blogs.sun.com/oootnt
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