2008/6/10 Jack D. Lewis <[EMAIL PROTECTED]>: > We are constantly seeing this question repeated on this list. Most of them > are phrased similar to this: > > *"I downloaded your openoffice program and cannot open any of it. It takes > me to a folder that has numerous folders and none of them do what it shows > that they should do. Help!"* > > It just dawned on me after months of repeated inquiries to this list about > this same subject what the problem might be. Windows users are almost always > the ones asking this question. Windows XP comes installed with Explorer > having the ability to open zip and self-extracting files as though they were > just another folder on your hard drive. Thus when users who have not turned > off this 'feature' try to run the installation file, Explorer opens the file > and shows them the contents instead. > > Maybe we should put clear instructions on the download page about what to > do if this happens. > > Any comments? > > -- > Jack
Jack, my impression may be inaccurate - I certainly don't have any reliable statistics at hand - but one of the most frequent causes of difficulty in the installation process on Windows machines seems to me to be interference from anti-malware programmes. For this, reason, along with the instructions you suggest, I should like to propose that instructions to temporarily turn off one's antivirus programme during installation also be included in this advisory. And it might not be a bad idea to also say something about turning off the firewall during the downloading process.... Henri
