Hi, according to the log the Folder "2019/Anfragen" was the last folder which received mails (around Nov 04 23:25:37 ). Has anything changed since than? Depending on the size of the mailbox and the size of the mails (e.g. large attachment) it can take some time to complete the sync.
Regards, Thomas Am Mittwoch, November 04, 2020 23:34 CET, schrieb "Thomas Mager" ([email protected]) <[email protected]>: > Hi Thomas, > > in the sogo.conf the SOGoMaximumSyncWindowSize was commented out. I > tried many different settings before and maybe I didnt restart the SOGo > service after that. > > So I have restarted SOGo now without SOGoMaximumSyncWindowSize set and > recreated the account for user tobias (sogo-stripped.log is attached). > The folder Baumschule was created, but no mails in it. > > Regards, > Thomas > > Am 04.11.2020 um 14:49 schrieb "Thomas Fuehrer" ([email protected]): > > > > Hi Thomas, > > > > In the provided sogo.log I see "<WindowSize>512</WindowSize>", which > > is suspicious to me. Are you running with SOGoMaximumSyncWindowSize? > > > > Can you do this: > > > > Remove SOGoMaximumSyncWindowSize. > > > > Recreate the mail account in Outlook > > > > Provide a sogo.log starting with the account creation. > > > > Regards, > > > > Thomas > > > > *Von:*[email protected] <[email protected]> *Im Auftrag von > > *Thomas Mager > > *Gesendet:* Dienstag, 3. November 2020 13:33 > > *An:* [email protected] > > *Betreff:* Re: [SOGo] ActiveSync folders and mails missing > > > > Hi Thomas, > > > > I have now made the same log files for the Outlook 2019 client > > accessing the same mail account for user tobias as with the GMail-App > > on the phone. I have checked the setting in the Outlook client so that > > it should fetch all mails. But there are folders that dont show up in > > Outlook and also there are not all mails appearing which are on the > > SOGO-Server (for example the subfolder Baumschule under INBOX is not > > shown). > > > > Attached to this mail are the sogo logfile (sogo-stripped3.log) and > > the output of "sogo-tool -v manage-eas listfolders tobias > > <Outlook-ID>" (tobias-folders.txt). > > > > Would you be so nice and have a look on the logs if you can see the > > problem there why the folders and mails are not shown in Outlook? > > > > Regards, > > Thomas > > > > Am 02.11.2020 um 17:13 schrieb "Thomas Fuehrer" ([email protected] > > <mailto:[email protected]>): > > > > Hi Thomas, > > > > can you please check the setting in Gmail-App: > > > > FilterType = 3 means only mails younger then 1 week will be synced. > > > > Regards, > > > > Thomas > > > > *Von:*[email protected] <mailto:[email protected]> > > <[email protected]> <mailto:[email protected]> *Im Auftrag > > von *Thomas Mager > > *Gesendet:* Montag, 2. November 2020 14:54 > > *An:* [email protected] <mailto:[email protected]> > > *Betreff:* Re: [SOGo] ActiveSync folders and mails missing > > > > Folder "Baumschule" gave the following output: > > > > Folder Key: androidc1751693000+folderc885951242e7925f2f200000462fefb1 > > Folder Name: INBOX/Baumschule > > > > metadata Name: {FolderOptions = {BodyPreferenceType = 2; > > FilterType = 3; MIMESupport = 0; MIMETruncation = 8; }; > > displayName = "INBOX/Baumschule"; } > > > > I have restarted the sogod, did a fetch of folder Baumschule in > > GMail-App on Android and attached the sogo-stripped.log of that > > request to this mail. > > > > Regards, > > Thomas > > > > > > Am 02.11.2020 um 14:04 schrieb "Thomas Fuehrer" ([email protected] > > <mailto:[email protected]>): > > > > What about Folder "Baumschule". How many entries do you see for > > this folder? > > > > > > > > A sample sogo.log could help to better understand the problem. > > > > > > > > Following sed (or a similar one) would strip some sensitive data: > > > > sed -e '/<ApplicationData/,/<\/ApplicationData>/{H;$!d;}' < > > sogo.log > sogo-stripped.log > > > > > > > > Regards, > > > > Thomas > > > > > > > > -----Ursprüngliche Nachricht----- > > > > Von:[email protected] <mailto:[email protected]> > > <[email protected]> <mailto:[email protected]> Im Auftrag von > > Thomas Mager > > > > Gesendet: Montag, 2. November 2020 13:31 > > > > An:[email protected] <mailto:[email protected]> > > > > Betreff: Re: [SOGo] ActiveSync folders and mails missing > > > > > > > > Okay, I have run the sogo-tool command with -v on the account now. > > I can see the list of folders with "Folder Key", "Folder Name" and > > "metadata Name". Some Folders like INBOX and Sent have many ID and date > > entries under "metadata Name -> DateCache, Folder Options, SyncCache, > > SyncKey, displayName", but nearly all other folders have no entries in > > "metadata Name" except "displayName". > > > > > > > > Regards, > > > > Thomas > > > > > > > > > > > > Am 02.11.2020 um 11:57 schrieb "T F" ([email protected] > > <mailto:[email protected]>): > > > > Hi Thomas, > > > > re-run sogo-tool with option -v: sogo-tool -v manage-eas > > listfolders ... > > > > > > > > With this option the output will show the IDs of synced mails. > > > > > > > > Regards, > > > > Thomas > > > > > > > > -----Ursprüngliche Nachricht----- > > > > Von:[email protected] <mailto:[email protected]> > > <[email protected]> <mailto:[email protected]> Im Auftrag von > > > > Thomas Mager > > > > Gesendet: Sonntag, 1. November 2020 23:08 > > > > An:[email protected] <mailto:[email protected]> > > > > Betreff: Re: [SOGo] ActiveSync folders and mails missing > > > > > > > > Hi Thomas, > > > > > > > > thanks for your fast response. I have set "SOGoEASDebugEnabled > > = YES" > > > > now and also removed SOGoMaximumSyncWindowSize setting in > > sogo.conf. > > > > When I createa new Gmail-App-Account on my Android Phone I can > > see all folders now but when I enter the folders there are not all mails > > which I can see in the same folder in my Dovecot IMAP server or in the SOGO > > Webinterface. > > > > > > > > I tried to analyze the sogo.log but I cannot find the reason > > why not all mails of this folder are synchronized with ActiveSync. > > > > > > > > I also tried "sogo-tool manage-eas listfolders username > > <Android-DeviceID>" and there I can see all folders for the account listed > > correctly. For example, there is the folder named Baumschule under the > > Inbox and in the directory cur of the IMAP-server I can see that there are > > 141 messages in that folder. When I log into the SOGo-Webinterface there > > are all 141 messages listed in the folder Baumschule. On my Android-Phone > > there are only 2 messages listed in that folder. > > > > > > > > Regards, > > > > Thomas > > > > > > > > Am 01.11.2020 um 13:56 schrieb "T F" ([email protected] > > <mailto:[email protected]>): > > > > Hi Thomas, > > > > set "SOGoEASDebugEnabled = YES" and check the response to > > the FolderSync-requests sogo.log after configuring a new a account on your > > mobile device. > > > > > > > > If SOGoMaximumSyncWindowSize is defined in sogo.conf remove > > it and test again. > > > > > > > > Checking the output of "sogo-tool manage-eas listfolders > > UserA <DeviceID>" might help to better understand be problem. > > > > > > > > Regards, > > > > Thomas > > > > > > > > -----Ursprüngliche Nachricht----- > > > > Von:[email protected] <mailto:[email protected]> > > <[email protected]> <mailto:[email protected]> Im Auftrag von > > > > Thomas Mager > > > > Gesendet: Sonntag, 1. November 2020 00:42 > > > > An:[email protected] <mailto:[email protected]> > > > > Betreff: [SOGo] ActiveSync folders and mails missing > > > > > > > > Hi, > > > > > > > > I have a SOGo-Server (V5.0.1) running with CentOS 8 and > > Dovecot IMAP server. In the SOGo Webinterface I can see all folders and > > mails of my account but when I use ActiveSync with Outlook 2019 or with my > > Android Smartphone some folders of the account are missing and I have some > > folders where mails are missing. I found some similar posts in the mailing > > list archive but I could not solve the problem with one of the solutions. > > > > > > > > When I debug with "IMAPDebugEnabled = YES" I can see that > > entries > > > > like > > > > > > > > S[0x557282344aa0]: * LIST (\HasNoChildren \UnMarked) "." > > > > INBOX.Baumschule > > > > S[0x557282344aa0]: * STATUS INBOX.Baumschule (X-GUID > > > > f033170b66dd925f661a0000462fefb1) > > > > > > > > where I can see that the subfolder Baumschule under the > > inbox is found but this folder for example is not listed in Outlook 2019 or > > on the Android smartphone Gmail app over ActiveSync. > > > > > > > > Has anyone an idea what I can check to find a solution for > > this problem? > > > > > > > > Regards, > > > > Thomas > > > > > > > > > > > > -- > > > > [email protected] <mailto:[email protected]> > > > > https://inverse.ca/sogo/lists > > <https://inverse.ca/sogo/lists> > > > > > > > > -- > > > > [email protected] <mailto:[email protected]> > > > > https://inverse.ca/sogo/lists <https://inverse.ca/sogo/lists> > > > > > > > > > > > > -- > > > > [email protected] <mailto:[email protected]> > > > > https://inverse.ca/sogo/lists <https://inverse.ca/sogo/lists> > > > > > > > > -- > > [email protected] <mailto:[email protected]> > > https://inverse.ca/sogo/lists <https://inverse.ca/sogo/lists> > > > > -- > > [email protected] <mailto:[email protected]> > > https://inverse.ca/sogo/lists <https://inverse.ca/sogo/lists> > > > > -- > > [email protected] <mailto:[email protected]> > > https://inverse.ca/sogo/lists <https://inverse.ca/sogo/lists> > > > > -- > > [email protected] > > https://inverse.ca/sogo/lists > > -- > [email protected] > https://inverse.ca/sogo/lists -- [email protected] https://inverse.ca/sogo/lists
