Hi Thomas,
can you please check the setting in Gmail-App:
FilterType = 3 means only mails younger then 1 week will be synced.
Regards,
Thomas
Von: users-requ...@sogo.nu <users-requ...@sogo.nu> Im Auftrag von Thomas Mager
Gesendet: Montag, 2. November 2020 14:54
An: users@sogo.nu
Betreff: Re: [SOGo] ActiveSync folders and mails missing
Folder "Baumschule" gave the following output:
Folder Key: androidc1751693000+folderc885951242e7925f2f200000462fefb1
Folder Name: INBOX/Baumschule
metadata Name: {FolderOptions = {BodyPreferenceType = 2; FilterType = 3;
MIMESupport = 0; MIMETruncation = 8; }; displayName = "INBOX/Baumschule"; }
I have restarted the sogod, did a fetch of folder Baumschule in GMail-App on
Android and attached the sogo-stripped.log of that request to this mail.
Regards,
Thomas
Am 02.11.2020 um 14:04 schrieb "Thomas Fuehrer" (t...@aon.at
<mailto:t...@aon.at> ):
What about Folder "Baumschule". How many entries do you see for this folder?
A sample sogo.log could help to better understand the problem.
Following sed (or a similar one) would strip some sensitive data:
sed -e '/<ApplicationData/,/<\/ApplicationData>/{H;$!d;}' < sogo.log >
sogo-stripped.log
Regards,
Thomas
-----Ursprüngliche Nachricht-----
Von: users-requ...@sogo.nu <mailto:users-requ...@sogo.nu>
<mailto:users-requ...@sogo.nu> <users-requ...@sogo.nu> Im Auftrag von Thomas
Mager
Gesendet: Montag, 2. November 2020 13:31
An: users@sogo.nu <mailto:users@sogo.nu>
Betreff: Re: [SOGo] ActiveSync folders and mails missing
Okay, I have run the sogo-tool command with -v on the account now. I can see
the list of folders with "Folder Key", "Folder Name" and "metadata Name". Some
Folders like INBOX and Sent have many ID and date entries under "metadata Name
-> DateCache, Folder Options, SyncCache, SyncKey, displayName", but nearly all
other folders have no entries in "metadata Name" except "displayName".
Regards,
Thomas
Am 02.11.2020 um 11:57 schrieb "T F" (t...@aon.at <mailto:t...@aon.at> ):
Hi Thomas,
re-run sogo-tool with option -v: sogo-tool -v manage-eas listfolders ...
With this option the output will show the IDs of synced mails.
Regards,
Thomas
-----Ursprüngliche Nachricht-----
Von: users-requ...@sogo.nu <mailto:users-requ...@sogo.nu>
<mailto:users-requ...@sogo.nu> <users-requ...@sogo.nu> Im Auftrag von
Thomas Mager
Gesendet: Sonntag, 1. November 2020 23:08
An: users@sogo.nu <mailto:users@sogo.nu>
Betreff: Re: [SOGo] ActiveSync folders and mails missing
Hi Thomas,
thanks for your fast response. I have set "SOGoEASDebugEnabled = YES"
now and also removed SOGoMaximumSyncWindowSize setting in sogo.conf.
When I createa new Gmail-App-Account on my Android Phone I can see all folders
now but when I enter the folders there are not all mails which I can see in the
same folder in my Dovecot IMAP server or in the SOGO Webinterface.
I tried to analyze the sogo.log but I cannot find the reason why not all mails
of this folder are synchronized with ActiveSync.
I also tried "sogo-tool manage-eas listfolders username <Android-DeviceID>" and
there I can see all folders for the account listed correctly. For example,
there is the folder named Baumschule under the Inbox and in the directory cur
of the IMAP-server I can see that there are 141 messages in that folder. When I
log into the SOGo-Webinterface there are all 141 messages listed in the folder
Baumschule. On my Android-Phone there are only 2 messages listed in that folder.
Regards,
Thomas
Am 01.11.2020 um 13:56 schrieb "T F" (t...@aon.at <mailto:t...@aon.at> ):
Hi Thomas,
set "SOGoEASDebugEnabled = YES" and check the response to the
FolderSync-requests sogo.log after configuring a new a account on your mobile
device.
If SOGoMaximumSyncWindowSize is defined in sogo.conf remove it and test again.
Checking the output of "sogo-tool manage-eas listfolders UserA <DeviceID>"
might help to better understand be problem.
Regards,
Thomas
-----Ursprüngliche Nachricht-----
Von: users-requ...@sogo.nu <mailto:users-requ...@sogo.nu>
<mailto:users-requ...@sogo.nu> <users-requ...@sogo.nu> Im Auftrag von
Thomas Mager
Gesendet: Sonntag, 1. November 2020 00:42
An: users@sogo.nu <mailto:users@sogo.nu>
Betreff: [SOGo] ActiveSync folders and mails missing
Hi,
I have a SOGo-Server (V5.0.1) running with CentOS 8 and Dovecot IMAP server. In
the SOGo Webinterface I can see all folders and mails of my account but when I
use ActiveSync with Outlook 2019 or with my Android Smartphone some folders of
the account are missing and I have some folders where mails are missing. I
found some similar posts in the mailing list archive but I could not solve the
problem with one of the solutions.
When I debug with "IMAPDebugEnabled = YES" I can see that entries
like
S[0x557282344aa0]: * LIST (\HasNoChildren \UnMarked) "."
INBOX.Baumschule
S[0x557282344aa0]: * STATUS INBOX.Baumschule (X-GUID
f033170b66dd925f661a0000462fefb1)
where I can see that the subfolder Baumschule under the inbox is found but this
folder for example is not listed in Outlook 2019 or on the Android smartphone
Gmail app over ActiveSync.
Has anyone an idea what I can check to find a solution for this problem?
Regards,
Thomas
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