We only use EAS on mobile, one or two weeks history, never had a problem until now.

On 13/09/21 15:52, Ing. Zdeněk Havránek, HAF ([email protected]) wrote:
Big mailbox = big problem with EAS.
Mobil client is usable with limited history.
Outlook (on PC) we use with IMAP and CalDav Synchronizer (with some acceptable problems)

S pozdravem

*Ing. Zdeněk Havránek*
vedoucí střediska automatizace a IT

*SEA - Chomutov, s.r.o.*
Tel.:+420 474 624 048, Mobil: +420 777 717 303
E-mail: [email protected], Web: www.sea.cz <http://www.sea.cz/>

Dne 13.09.2021 v 8:37 Marco Coli ([email protected]) napsal(a):
Yes, I tried, but there is a ton of messages, I can't identify where to investigate.

We have 40 users, and the activesync problem was on two users with inbox rather big.

For the time being, I downgraded and the problem was solved.

On 12/09/21 21:00, "Thomas Fuehrer" ([email protected]) wrote:
Hi Marco,
do you see any unusual message in sogo.log? With parameter the
SOGoEASDebugEnabled = YES sogo.log will contain more details about the EAS communication.

Regards,
Thomas

-----Ursprüngliche Nachricht-----
Von: [email protected] <[email protected]> Im Auftrag von Marco Coli
Gesendet: Samstag, 11. September 2021 21:33
An: [email protected]
Betreff: Re: [SOGo] ActiveSync on Android suddenly not getting mail

I had the same problem. I think there is a problem in newer active-sync package (i use nightly).

I solved reverting to an older nightly, all returned to function regularly

Il 03/09/21 17:26, "Sean M. Pappalardo" ([email protected]) ha scritto:
Hello.

I'm running SOGo 2.4.x and suddenly yesterday my Android phone stopped
getting E-mail messages via the ActiveSync connection with SOGo. The
problem started when I was repeatedly trying to use the search feature
to find old messages. Suddenly it wasn't finding _any_ messages (even
though I know for a fact there were some in the last 30 days with the
search term) and now it's not getting new messages at all, and if I
try to open a message it previously received, the phone displays
"Can't open message" then the message disappears from the list as if I
deleted it!

Checking via the SOGo Web interface shows all of the messages and I
can open them fine there. I don't see anything amiss in the SOGo logs
either, other than the occasional "LOG:  could not receive data from
client: Connection reset by peer" from PostgreSQL.

Where else should I look to see where the problem is? Is there a way
to reindex SOGo's database of mail ActiveSync sees or something?

Thank you!

Sincerely,
Sean M. Pappalardo
Sr. Networks Engineer
Renegade Technologies
[email protected]
http://www.renegadetech.com

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