Hi Lukasz,
The Spamassassin score looks reasonable. If mail-tester uses anything
similar to a stock Spamassassin setup, then you should be safe and
spamassassin will not be the cause of your delivery problems.
Whitelisting a somewhat arbitrary URL will not solve your problem.
Of course, it could be that certain recipients of your customer have
setup additional Spamassasin rules, tuned their setup to raise some
penalties, or added additional filtering (outside of SA) to their
mailstack that results in a different conclusion. You cannot be sure
unless you ask the mail-admin of those customers.
So you need to get in touch with them, not with the SA community (but as
you can see, we're happy to point you in the correct direction ;-> ).
Kind regards,
Tom
On 12-08-2021 22:16, Lukasz Maik wrote:
Dear John,
Sure, please find full tests results here:
https://www.mail-tester.com/test-bw02eaxrt
We've lost a point for not having DKIM/DMARC authentication, which is
unfortunately not supported by our hosted exchange. We also lost 0.5
point for not having alt attribute in the images, so we will add it.
Total is 7.8/10.
The problem, when user is sending normal work e-mails, recipients are
finding those messages in the Junk Email folder. Even people with who
he was previously working before.
Kind Regards Lukas
-----Original Message----- From: John Hardin <[email protected]>
Sent: Thursday, August 12, 2021 5:43 AM To:
[email protected] Subject: Re: Question about
whitelisting of naadac.org
This message was sent from an external source. Please be careful
opening attachments/links or replying to sources you don't know.
On Wed, 11 Aug 2021, Lukasz Maik wrote:
Hi All,
The company naadac.org is experiencing problems with their e-mails
being marked as SPAM, when they are putting link to their domain
https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.naadac.org%2F&data=04%7C01%7CLukasz.Maik%40ricoh-europe.com%7Cd9ba04e2fffa42bd4b1b08d95d435fec%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C637643367114945933%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=IkcJvzYcpJvlUWr3l%2FzGbvD3IbSSaeia66LNwTjOj60%3D&reserved=0
in the signature of their mails.
Is it possible to whitelist this domain/link in your SPAM
filtering? Results from the mail-tester.com tool are available
below:
[cid:[email protected]]
0.644 points is not sufficient to mark a message as spam using the
default scoring, and isn't worth hitting the panic button. If it's
being marked as spam by some recipients, there are other reason(s).
Is this analysis the only thing you are basing your analysis on?
As Kenneth said, contact Spamhaus regarding why that domain is
listed.
In order to offer more advice, we would have to see the results from
a site that is actually marking such a message as spam (i.e. where
it's scoring 5 or more points).
-- John Hardin KA7OHZ
https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.impsec.org%2F~jhardin%2F&data=04%7C01%7CLukasz.Maik%40ricoh-europe.com%7Cd9ba04e2fffa42bd4b1b08d95d435fec%7Cdd29478d624e429eb453fffc969ac768%7C0%7C0%7C637643367114945933%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=99khbdmpdLV%2BpMuWur8MkrCcd2dzn5qr02xBSWC7GH8%3D&reserved=0
[email protected] pgpk -a [email protected]
key: 0xB8732E79 -- 2D8C 34F4 6411 F507 136C AF76 D822 E6E6 B873
2E79
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desire to remain ignorant. -- Jim Bacon
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