> >2 hours is better than an hour and a half?
> >
> >{O,o} (Yes, I know that you were free to do other stuff while "on
> > hold" with SpamAssassin. The numbers just sort of tickled me.)
>
>
> Well, of course, let's assume another 30 minutes for the second level support
> person to finally fix my problem. So it works out to two hours either way,
> but in one way I have to listen to terrible hold music and put up with the
> annoyance of dealing with a first level support person who blindly follows a
> script: "Please click start. Now click Shut down. Now click on restart."
>
> Also, while I know you were just being faecetious, part of what I wanted to
> point out was that when you use SA you have direct access to the developers
> themselves along with a host of users who administer SA in real world
> environments. You'll never NEVER get anything like that from a proprietary
> vendor.
>
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