Daniel J McDonald wrote:
On Mon, 2009-11-09 at 16:51 -0800, Ted Mittelstaedt wrote:
Hi All,
We have a customer who had a compromised mailserver, they fixed the
server but are apparently still blacklisted by this company called
"CloudMark (www.cloudmark.com) that Comcast uses.
In Googling around I see that Comcast just recently signed up
this company a month ago. This company apparently sells a
Spamassassin plugin, a spam filter for PC desktops, etc.
Yes, the free plugin is razor2. I seem to recall they have a
more-featured for-pay plugin, but razor2 uses cloudmark servers for all
of its functionality.
Anyway, our customer isn't delisted from this CloudMark blacklist,
even though all of the RBL checkers on the Internet I can find claim
that their IP address isn't spamming. I cannot find any delist request
on their website either.
Have you tried a razor-revoke?
How can I? From what I know about razor-revoke, it's the recipients
who are using razor and who get messages that razor tags as spam who
are the ones that run this.
Their recipients who are saying that their messages are being marked
spam are comcast e-mail users. We aren't marking them as spam, we
don't use Razor, and after learning about what's happened to them,
it's doubtful that we ever will.
Ted
