I am integrating Tomcat with the IBM CLM 6.0.1 collaboration tools. Per IBM's installation instructions, I downloaded and extracted Tomcat 7.0.59 to my server.
I am successfully able to start the Tomcat server from the command line using the batch files provided by the IBM application (C:\Program Files\IBM\JazzTeamServer_601\server\server.startup.bat). Tomcat starts as well as all of the IBM CLM applications. The problem I'm having is when I try to configure tomcat to run as a Windows service. I have followed the instructions provided by IBM: 1. Set the environment variable CATALINA_HOME to C:\Program Files\IBM\JazzTeamServer_601\server\tomcat 2. Deleted existing tomcat7 services using: sc delete tomcat7 3. Re-booted the machine 4. Installed the new tomcat service from the Tomcat bin directory: service.bat install tomcat7 5. Configured the service using: tomcat7w.exe 1. Clicked "Java" tab 2. Cleared "Use default" checkbox 3. Added the following path to the Java Virtual machine: C:\Program Files\IBM\JazzTeamServer_601\server\jre\bin\j9vm\jvm.dll 4. Added the following lines to the end of the java Options text field: -DJAZZ_HOME=file:///C:/PROGRA~1/IBM/JazzTeamServer_601/server/conf -Djava.awt.headless=true -Dorg.eclipse.emf.ecore.plugin.EcorePlugin.doNotLoadResourcesPlugin=true -Dcom.ibm.team.repository.tempDir=C:\Program Files\IBM\JazzTeamServer_601\server\tomcat\temp -Djazz.connector.sslEnabledProtocols=TLSv1.2 -Djazz.connector.algorithm=IbmX509 -Dlog4j.configuration=file:///C:/PROGRA~1/IBM/JazzTeamServer_601/server/conf/startup_log4j.properties -Xgcpolicy:gencon -Xcompressedrefs -Xgc:preferredHeapBase=0x100000000 -XX:MaxDirectMemorySize=1G -Xmx4G -Xms4G -Xmn1g -DORACLE_JDBC_DRIVER_FILE=C:\Program Files\IBM\JazzTeamServer_601\server\Oracle\ojdb6.jar 5. Cleared the following fields: * Initial memory pool * Maximum memory pool * Thread stack size 6. In the Startup and Shutdown tabs, confirmed that "jvm" was selected for the "Mode" setting When I try to start the service from Windows Services, I receive the following error: Services Windows could not start the Apache Tomcat 7.0 tomcat7 on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor and refer to service-specific error code 4. When I look at the Windows Event Viewer, there is an error that corresponds to the time I tried to start the service: The Apache Tomcat 7.0 tomcat7 service terminated with the following service-specific error: The system cannot open the file. The tomcat log file: tomcat7-stderr.2016-01-12.log contains: 2016-01-12 08:35:10 Commons Daemon procrun stderr initialized JVMJ9VM015W Initialization error for library j9gc27(2): Failed to instantiate heap; 4G requested I have contacted IBM support but they have not provided me a solution at this point. I thought I would submit here to see if it could be a Tomcat service issue specific to Windows. Here is my host information: Windows Server 2012 Standard Processor: Siz-Core AMD Opteron(tm) Processor 8431 2.41 GHz Installed Memory (RAM): 10.0 GB System Type: 64-bit Operating System, x64-based processor I also submitted a question to an IBM Jazz user forum and was told that the Windows Event viewer is indicating that the JVM cannot be started because it cannot find a file that is needed. The user suggested that since my Tomcat and jvm are installed in "C:\Program Files" that perhaps it is a path issue. I have checked all paths and have even changed all references to "PROGRA~1". When I installed the service, I ran the install from a Windows Command Prompt that I opened using "Run as Administrator". Since Tomcat will start fine from the command line batch files, this is perplexing. Has anyone ever run into this? Thank you, Becky McDermott
