On 1/13/2016 12:18 PM, McDermott, Becky wrote:
My problem has been solved.  In the tomcat7w.exe, I had to add the following to 
the Java Options:


I also had to remove:

With the removal of -Xgc and the addition of the -Djava.library.path, the 
service successfully started.

Nice work!


-----Original Message-----
From: Terence M. Bandoian [mailto:tere...@tmbsw.com]
Sent: Tuesday, January 12, 2016 6:46 PM
To: Tomcat Users List
Subject: RE: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows Service

On 1/12/2016 10:04 AM, McDermott, Becky wrote:
I used the Java options provided by IBM.  Since Tomcat will successfully start 
using the startup batch files, I assume that these settings are fine.  I've 
tried playing with the settings and cannot get it to work either.  I seems like 
it's some sort of weird Windows thing.

I have successfully configured these services before with prior version of 
IBM's CLM.  The difference in those previous versions was that Tomcat came 
bundled with t heir product.  For this latest IBM version, Tomcat was not 
bundled and they provided instructions for downloading it from Apache and 
instructions for where to install it.

I have escalated the issue with IBM's support and since they are providing the JVM, it is 
probably their issue but wanted to put it out to the larger community to see if anyone 
has ever had this issue before.  A user on the user forums said that the memory error in 
the Tomcat log file is a red herring and that it is giving that memory allocation error 
because the JVM didn't actually start.  So, the issue seems more connected to the error 
in the Windows Event viewer ("cannot open file").

Hi, Becky-

Have you tried the Tomcat Windows Service Installer available on the download 
page (http://tomcat.apache.org/download-70.cgi)?  In my experience, it makes it 
much easier to get Tomcat up and running as a Windows service.  In addition, a 
configuration app is included which further simplifies the process.

With your current setup, I'd start by checking the Log On settings of the 
service and the permissions of the Tomcat files and folders.

-Terence Bandoian

-----Original Message-----
From: Christopher Schultz [mailto:ch...@christopherschultz.net]
Sent: Tuesday, January 12, 2016 8:59 AM
To: Tomcat Users List
Subject: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows


On 1/12/16 10:42 AM, McDermott, Becky wrote:
I am integrating Tomcat with the IBM CLM 6.0.1 collaboration tools.  Per IBM's 
installation instructions, I downloaded and extracted Tomcat 7.0.59 to my 

I am successfully able to start the Tomcat server from the command line using 
the batch files provided by the IBM application (C:\Program 
Files\IBM\JazzTeamServer_601\server\server.startup.bat).  Tomcat starts as well 
as all of the IBM CLM applications.

The problem I'm having is when I try to configure tomcat to run as a Windows 
service.  I have followed the instructions provided by IBM:

1.       Set the environment variable CATALINA_HOME to C:\Program 

2.       Deleted existing tomcat7 services using:  sc delete tomcat7

3.       Re-booted the machine
Note that, depending upon how you set the CATALINA_HOME environment variable, 
rebooting will lose this value. I'm not sure the reboot was necessary.

4.       Installed the new tomcat service from the Tomcat bin directory:  
service.bat install tomcat7

5.       Configured the service using:  tomcat7w.exe

1.       Clicked "Java" tab

2.       Cleared "Use default" checkbox

3.       Added the following path to the Java Virtual machine:  C:\Program 

4.       Added the following lines to the end of the java Options text field:
-Dorg.eclipse.emf.ecore.plugin.EcorePlugin.doNotLoadResourcesPlugin>> >tr ue 
That's a BIG buffer. Do you need 1G NIO buffers? A web-based video-editing 

What is -Xmn? It's probably not a problem, but I thought I'd point-out 
something that looks weird.


5.       Cleared the following fields:

*         Initial memory pool

*         Maximum memory pool

*         Thread stack size

6.       In the Startup and Shutdown tabs, confirmed that "jvm" was selected for the 
"Mode" setting

When I try to start the service from Windows Services, I receive the following 

Windows could not start the Apache Tomcat 7.0 tomcat7 on Local Computer.  For 
more information, review the System Event Log.  If this is a non-Microsoft 
service, contact the service vendor and refer to service-specific error code 4.

When I look at the Windows Event Viewer, there is an error that corresponds to 
the time I tried to start the service:

The Apache Tomcat 7.0 tomcat7 service terminated with the following 
service-specific error:
The system cannot open the file.

The tomcat log file:  tomcat7-stderr.2016-01-12.log contains:
2016-01-12 08:35:10 Commons Daemon procrun stderr initialized
JVMJ9VM015W Initialization error for library j9gc27(2): Failed to
instantiate heap; 4G requested

I have contacted IBM support but they have not provided me a solution at this 
point.  I thought I would submit here to see if it could be a Tomcat service 
issue specific to Windows.  Here is my host information:
Windows Server 2012 Standard
Processor:  Siz-Core AMD Opteron(tm) Processor 8431 2.41 GHz
Installed Memory (RAM):  10.0 GB System Type:  64-bit Operating
System, x64-based processor

I also submitted a question to an IBM Jazz user forum and was told that the Windows Event viewer is 
indicating that the JVM cannot be started because it cannot find a file that is needed.  The user suggested 
that since my Tomcat and jvm are installed in "C:\Program Files" that perhaps it is a path issue.  
I have checked all paths and have even changed all references to "PROGRA~1".  When I installed the 
service, I ran the install from a Windows Command Prompt that I opened using "Run as Administrator".

Since Tomcat will start fine from the command line batch files, this is 
perplexing.  Has anyone ever run into this?
Is it possible that you have the 32-bit service runner? That would
cause the JVM to run in 32-bit mode when you launch as a service.
Selecting the JVM DLL directly should definitely select the right JVM
architecture!) but I'm not an expert on Windows and Windows Services.


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