Peter,
Good questions.
I am dumping each request to catalina.out. I see the expected sequence of
requests in the log. The sequence is:
- Create two frames (one for work which covers the entire visible screen and
one for communicating with the server for printing, applets, etc... an
applet is started in this second frame which has a width of 0.)
- In the visible frame, it simply display a 'Loading your settings...'
message.
- In the invisible frame, it starts the applet process by copying down some
jars... we never see the requests to copy the jars.
- Once the jars are copied, we see a request for the actual login page...
this never happens on the machines that fail to copy the jars.
The fact that it fails to request the jars implies to me (remember, this is
the edge of my knowledge) the handshake negotiation was not going well and
never completed so the server couldn't figure out how to communicate with
the workstation.
We normally have about 80 users from organizations we serve. About 20% of
these appear to fail. I could take them through the process described
earlier. However, we have several thousand users who are customers of these
organizations and we can't really get them to do the uninstall/reinstall,
hope it will work process.
Hope this clarifies the problem a little bit.
Thanks,
Carl
----- Original Message -----
From: "Peter Crowther" <peter.crowt...@melandra.com>
To: "Tomcat Users List" <users@tomcat.apache.org>
Sent: Monday, March 08, 2010 8:57 AM
Subject: Re: SSL with IBM JVM
On 8 March 2010 12:53, Carl <c...@etrak-plus.com> wrote:
Switched to the latest IBM JVM last Friday. We run https for all
applications as we deal mostly with children's data. About 10% of the
users
experienced problems with accessing the site. Both IE and Firefox caused
problems. Switching them to http eliminated the problem but we can not
run
that way on a regular basis.
Here is what we have done:
IE - IE 6 simply doesn't work. If IE 8 is installed, removing it and
reinstalling it seems to allow it to work. If both IE and Firefox are
installed, both must be removed and IE 8 installed first followed by
Firefox
seems to allow IE 8 to work.
Firefox - The 'Use TLS 1.0' must be selected but it still doesn't always
seem to work. Sometimes (I can't tell you the characteristics), the
customer must go through the remove and re-install process described
above.
I believe the remove and re-install process is likely setting some value
to
the one that allows the browser to work. Does anyone have any idea what
that setting would be to avoid all this removing/re-installing?
There are a number of possibilities. Could you give us any more detail
on
which particular "doesn't work" you're getting? Browser hangs? Blank
pages
returned? Certificate errors? Error messages from browsers or server?
- Peter
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