On Thu, Jan 28, 2010 at 7:56 PM, shetc <[email protected]> wrote:
> I currently support an IVR system that uses an IBM proprietary technology
> rather than standard VXML.
Would that be DirectTalk? I remember working with that technology in
2002... I have created a really nice test utility for that based on
the direct talk simulator. It could assert that specific sound files
were played at various points in the menu structure. iirc scripts
looked like:
dial("2");
assertSound("foo.wav");
This made it possible to test all telephony banking operations in the
course of one night, instead of weeks of manual testing.
Martijn
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