Hehe, whats exactly what I've done at work with jbehave :) Seems our minds
are somewhat similar :)

Only problem are that people in the IVR business apparently do not always
see the value of automated testing.. Even though I've tried to explain the
obvious benefits.

We have something like:

A user dials in with customer number 1000 and pin 1234
Then the system plays hello.wav
Then the system prepares for 5 digit input
Then the user enters 1000
...
...


2010/1/29 Martijn Dashorst <[email protected]>

> On Thu, Jan 28, 2010 at 7:56 PM, shetc <[email protected]> wrote:
> > I currently support an IVR system that uses an IBM proprietary technology
> > rather than standard VXML.
>
> Would that be DirectTalk? I remember working with that technology in
> 2002... I have created a really nice test utility for that based on
> the direct talk simulator. It could assert that specific sound files
> were played at various points in the menu structure. iirc scripts
> looked like:
>
> dial("2");
> assertSound("foo.wav");
>
> This made it possible to test all telephony banking operations in the
> course of one night, instead of weeks of manual testing.
>
> Martijn
>
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