Malay,

  Also, what are the HTTP response headers sent in response to the request
to download the PDF?


On Thu, May 9, 2013 at 11:05 AM, Martin Grigorov <mgrigo...@apache.org>wrote:

> Hi Malay,
>
> See inline
>
>
> On Thu, May 9, 2013 at 4:20 PM, <malay.na...@kpn.com> wrote:
>
> >  Hi Martin,
> >
> > Sorry for the delay response.
> >
> > Please find the answer your questions.
> >
> > 1.Which version of Wicket was the last one that worked for you ?
> > *This is the only version we are using (1.5-RC3).*
> >
> > 2.Which version do you use now ?
> > *1.5-RC3*
> >
>
> Why do you use such old version ?
> There is 1.5.10 now and 6.7.0. I recommend you to upgrade to either of
> these.
>
>
> >
> > 3.What code do you use to render the PDF?
> > *AjaxDocumentDownload is being used to download and render the document.
> > This is fetched from Oracle UCM using Remote IntraDoc Client.*
> >
>
> I have no idea what AjaxDocumentDownload is. It must be something developed
> internally in your company. We cannot help without seeing its sources.
>
>
> >
> > 4.In which browser(s) the problem appears ?
> > *As reported by the application user, response to this question is, PDF
> > download is working on Firefox and not working on IE.*
> >
>
> My wild guess is that IE uses some broken version of Acrobat Reader plugin.
> Try on another IE installation with most up to date version of this plugin.
>
>
> > * *
> >
> > **
> >
> > Please do let us know if you need any more information from our end.
> >
> > **
> >
> >
> >   *Thanks & Regards*,
> > Malay Kumar Nayak
> > KPN-ECM-TAM,
> > IBM India Private Ltd.
> > EGL C-Block ,2nd Floor
> > Bangalore
> > Email:-malan...@in.ibm.com
> > KPN Account
> > Mobile-09742290785
> >
> >
> >  ------------------------------
> > *From:* Martin Grigorov [mgrigo...@apache.org]
> > *Sent:* 08 May 2013 04:11 PM
> >
> > *To:* Nayak, M. (Malay) (NETCO IT Operations Fixed&Generic Mgt)
> > *Cc:* users@wicket.apache.org; kpn-ecm_...@wwpdl.vnet.ibm.com
> >
> > *Subject:* Re: FW: VITO:(CC0000002070237):Contracts from OPIB ZM from
> > this week are not available in Signature
> >
> >   Hi Malay,
> >
> >
> > On Wed, May 8, 2013 at 12:14 PM, <malay.na...@kpn.com> wrote:
> >
> >>  Hi Martin,
> >>
> >> Any update on this issue?
> >> Please do let us know if you need any information from our side.
> >>
> >
> >  I didn't receive a compiled explanation of your problem as I requested.
> > You just forwarded some long internal discussion you had in your company.
> > I hope you don't expect from us to read all of it.
> >
> >  Your chances will be better if you start over with just the technical
> > details.
> > Which version of Wicket was the last one that worked for you ?
> > Which version do you use now ?
> > What code do you use to render the PDF?
> > In which browser(s) the problem appears ?
> > Everything that you think is useful for us to "debug" the problem without
> > having access to your application.
> >
> >  And please do not CC priv...@wicket.apache.org. There is nothing
> > confidential for now.
> >
> >  Thank you!
> >
> >
> >>
> >>  *Thanks & Regards*,
> >> Malay Kumar Nayak
> >> KPN-ECM-TAM,
> >> IBM India Private Ltd.
> >> EGL C-Block ,2nd Floor
> >> Bangalore
> >> Email:-malan...@in.ibm.com
> >> KPN Account
> >> Mobile-09742290785
> >>
> >>
> >>  ------------------------------
> >> *From:* Nayak, M. (Malay) (NETCO IT Operations Fixed&Generic Mgt)
> >> *Sent:* 07 May 2013 09:50 AM
> >> *To:* Martin Grigorov; users@wicket.apache.org
> >> *Cc:* kpn-ecm_...@wwpdl.vnet.ibm.com; priv...@wicket.apache.org
> >> *Subject:* RE: FW: VITO:(CC0000002070237):Contracts from OPIB ZM from
> >> this week are not available in Signature
> >>
> >>    Hi Martin,
> >>
> >> Please find the below issue description.
> >>
> >> Description:-
> >> In ECM4Signature application we have observed .pdf formart files are not
> >> opening properly in IE(Internet Explorer) but same .pdf format files
> >> are opening in Moxila browser with properly with .pdf format.
> Attachedscreenshot for your reference.
> >>
> >> Please do let us know if you need more information.
> >>
> >>
> >>  *Thanks & Regards*,
> >> Malay Kumar Nayak
> >> KPN-ECM-TAM,
> >> IBM India Private Ltd.
> >> EGL C-Block ,2nd Floor
> >> Bangalore
> >> Email:-malan...@in.ibm.com
> >> KPN Account
> >> Mobile-09742290785
> >>
> >>
> >>  ------------------------------
> >> *From:* Martin Grigorov [mgrigo...@apache.org]
> >> *Sent:* 06 May 2013 07:30 PM
> >> *To:* Pervela, P. (Praveen Kumar) (NETCO CE Innovatie ESS Delivery)
> >> *Cc:* kpn-ecm_...@wwpdl.vnet.ibm.com; priv...@wicket.apache.org
> >> *Subject:* Re: FW: VITO:(CC0000002070237):Contracts from OPIB ZM from
> >> this week are not available in Signature
> >>
> >>   Hi,
> >>
> >>  Please use the normal channels for user help, namely the mailing lists:
> >> users@wicket.apache.org.
> >> Make sure that you explain your technical problem as detailed as
> possible.
> >> If you are able to reproduce your problem in a mini application that
> >> works with Wicket version X and doesn't work with version X + 1 then
> please
> >> attach it to a ticket in our
> >> issues tracking system (issues.apache.org/jira/browse/WICKET) together
> >> with the source code so we can debug it.
> >>
> >>
> >>
> >>
> >> On Mon, May 6, 2013 at 3:10 PM, <praveenkumar.perv...@kpn.com> wrote:
> >>
> >>>  Hi Team,
> >>>
> >>> We have a problem in one of our applications developed using Wickets.
> >>> Problem is that the application allows you to search for your
> documents and
> >>> based on the extension, it will search for the software with which the
> >>> document can be opened and then opens it with that particular
> application.
> >>>
> >>> In the recent past, we have observed that the application is not
> working
> >>> as expected as it has some problem opening the pdf files in Adobe
> reader
> >>> and hence opens in IE which should not be the case. Could you please
> help
> >>> us in understanding the issue and resolve the same.
> >>>  **
> >>> **
> >>> *Regards,
> >>> Praveen K Pervela*
> >>> KPN-ECM-TAM,
> >>> IBM India Private Ltd.
> >>> 3B Building, 6th Floor, Mindspace,
> >>> APIIC Layout, Madhapur, Hyderabad.
> >>> Email : *ppervela*@in.ibm.com <pperv...@in.ibm.com>
> >>>
> >>>  *NOTE: Please copy our team mail id kpn-ecm_...@wwpdl.vnet.ibm.comfor
> >>> a quick reply.*
> >>>   ------------------------------
> >>> *From:* seshukumar.konkep...@kpn.com [seshukumar.konkep...@kpn.com]
> >>> *Sent:* Thursday, April 18, 2013 7:41 PM
> >>> *To:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery)
> >>> *Cc:* kpn-ecm_...@wwpdl.vnet.ibm.com
> >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this
> >>> week are not available in Signature
> >>>
> >>>   Hi Ruud,
> >>>
> >>> Could you please provide the information for below points. I am able to
> >>> see the pdf after clearing the browser cache. Also from Mozilla
> firefox.
> >>> I am aware that Mozilla firefox is not a standard browser for KPN.
> >>>
> >>> 1. IE browser version in your machine along with screenshot
> >>> 2. Are there any other documents having the same issue.
> >>> 3. Please check with your colleagues/users and request them replicate
> >>> the issue.
> >>>
> >>> Please provide the necessary information at the earliest.
> >>>
> >>> **
> >>>
> >>> *Thanks & Regards,*
> >>>
> >>> *Seshu*
> >>>
> >>> **
> >>>  Seshukumar Konkepudi
> >>> KPN-ECM-TAM Lead,
> >>> IBM India Private Ltd.
> >>> 3B, 6th Floor, Mindspace,
> >>> APIIC Layout, Madhapur, Hyderabad.
> >>> Email : sekon...@in.ibm.com
> >>> Mobile: +91-9652600019
> >>>
> >>>  *NOTE: Please copy our team mail id kpn-ecm_...@wwpdl.vnet.ibm.comfor
> >>> a quick reply.*
> >>>
> >>>  ------------------------------
> >>> *From:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA)
> >>> *Sent:* 17 April 2013 18:20
> >>> *To:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery)
> >>> *Cc:* kpn-ecm_...@wwpdl.vnet.ibm.com
> >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this
> >>> week are not available in Signature
> >>>
> >>>   Hi Ruud,
> >>>
> >>> Is the below issue for only for one contract document or any more
> >>> contracts are having the same issue.
> >>> If so could you please provide the list for the same.
> >>>
> >>> **
> >>>
> >>> *Thanks & Regards,*
> >>>
> >>> *Seshu*
> >>>
> >>> **
> >>>  Seshukumar Konkepudi
> >>> KPN-ECM-TAM Lead,
> >>> IBM India Private Ltd.
> >>> 3B, 6th Floor, Mindspace,
> >>> APIIC Layout, Madhapur, Hyderabad.
> >>> Email : sekon...@in.ibm.com
> >>> Mobile: +91-9652600019
> >>>
> >>>  *NOTE: Please copy our team mail id kpn-ecm_...@wwpdl.vnet.ibm.comfor
> >>> a quick reply.*
> >>>
> >>>  ------------------------------
> >>> *From:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery)
> >>> *Sent:* 15 April 2013 16:52
> >>> *To:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA)
> >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this
> >>> week are not available in Signature
> >>>
> >>>   Hi Seshu,
> >>>
> >>>
> >>>
> >>> There’s only an issue in production environment. If you enter a
> contract
> >>> number, you can retrieve the contract document regarding the contract
> by
> >>> clicking the ‘download bestand’ link. The document should be displayed
> in
> >>> PDF. If you click on the link, a new browser opens up but no relevant
> data
> >>> is shown.
> >>>
> >>>
> >>>
> >>> I’ve added a printscreen from testenvironment where functionality works
> >>> as expected and from production were the issue appears.
> >>>
> >>>
> >>>
> >>> This should give you all necessary information.
> >>>
> >>>
> >>>
> >>> Met vriendelijke groet / kind regards,
> >>>
> >>>
> >>>
> >>> Ruud Bruijn
> >>>
> >>> Quality Manager
> >>>
> >>> KPN ZM Volume
> >>> ruud.bru...@kpn.com
> >>>
> >>> 06 43 95 25 33
> >>>
> >>>
> >>>
> >>> *not working on Fridays*
> >>>
> >>>
> >>>
> >>> *Van:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA)
> >>> *Verzonden:* maandag 15 april 2013 12:38
> >>> *Aan:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery)
> >>> *CC:* kpn-ecm_...@wwpdl.vnet.ibm.com
> >>> *Onderwerp:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from
> >>> this week are not available in Signature
> >>>
> >>>
> >>>
> >>> Hi Ruud,
> >>>
> >>>
> >>>
> >>> Could you please share more details about the below issue for both
> >>> environments.
> >>>
> >>>
> >>>
> >>> *Thanks & Regards,*
> >>>
> >>> *Seshu*
> >>>
> >>>
> >>>
> >>> Seshukumar Konkepudi
> >>>
> >>> KPN-ECM-TAM Lead,
> >>> IBM India Private Ltd.
> >>> 3B, 6th Floor, Mindspace,
> >>> APIIC Layout, Madhapur, Hyderabad.
> >>> Email : sekon...@in.ibm.com
> >>> Mobile: +91-9652600019
> >>>
> >>>
> >>>
> >>> *NOTE: Please copy our team mail id **kpn-ecm_...@wwpdl.vnet.ibm.com**for
> a quick reply.
> >>> *
> >>>
> >>>
> >>>   ------------------------------
> >>>
> >>> *From:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery)
> >>> *Sent:* 15 April 2013 15:46
> >>> *To:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA)
> >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this
> >>> week are not available in Signature
> >>>
> >>> Hi Seshu,
> >>>
> >>>
> >>>
> >>> Working fine now but I will raise another VITO because the PDF
> >>> attachments are not presented in the right format.
> >>>
> >>> We’ve had this issue before in test environment for which I also raised
> >>> a VITO, but I checked this morning and it was working fine there.
> >>>
> >>>
> >>>
> >>> Met vriendelijke groet / kind regards,
> >>>
> >>>
> >>>
> >>> Ruud Bruijn
> >>>
> >>> Quality Manager
> >>>
> >>> KPN ZM Volume
> >>> ruud.bru...@kpn.com
> >>>
> >>> 06 43 95 25 33
> >>>
> >>>
> >>>
> >>> *not working on Fridays*
> >>>
> >>>
> >>>
> >>> *Van:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA)
> >>> *Verzonden:* donderdag 11 april 2013 19:24
> >>> *Aan:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery);
> >>> pavan.c.ku...@accenture.com
> >>> *CC:* v.chandupa...@accenture.com; pradeep.santha...@accenture.com;
> >>> t.magesh.ku...@accenture.com; Coevering, van de, A.J.B. (Ton) (NETCO
> IT
> >>> Operations CE BSS); v.gnanaseka...@accenture.com;
> >>> tomas.sza...@accenture.com; kpn-ecm_...@wwpdl.vnet.ibm.com; Dijkstra,
> >>> E.T. (Evert) (NETCO IT Operations F&G BP/Coll/RA); Susan J Jetty
> >>> *Onderwerp:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from
> >>> this week are not available in Signature
> >>>
> >>>
> >>>
> >>> Hi Ruud,
> >>>
> >>>
> >>>
> >>> Could you please confirm whether we can close the ticket?
> >>>
> >>>
> >>>
> >>> *Thanks & Regards,*
> >>>
> >>> *Seshu*
> >>>
> >>>
> >>>
> >>> Seshukumar Konkepudi
> >>>
> >>> KPN-ECM-TAM Lead,
> >>> IBM India Private Ltd.
> >>> 3B, 6th Floor, Mindspace,
> >>> APIIC Layout, Madhapur, Hyderabad.
> >>> Email : sekon...@in.ibm.com
> >>> Mobile: +91-9652600019
> >>>
> >>>
> >>>
> >>> *NOTE: Please copy our team mail id **kpn-ecm_...@wwpdl.vnet.ibm.com**for
> a quick reply.
> >>> *
> >>>
> >>>
> >>>   ------------------------------
> >>>
> >>> *From:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery)
> >>> *Sent:* 11 April 2013 19:27
> >>> *To:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA);
> >>> pavan.c.ku...@accenture.com
> >>> *Cc:* v.chandupa...@accenture.com; pradeep.santha...@accenture.com;
> >>> t.magesh.ku...@accenture.com; Coevering, van de, A.J.B. (Ton) (NETCO
> IT
> >>> Operations CE BSS); v.gnanaseka...@accenture.com;
> >>> tomas.sza...@accenture.com; kpn-ecm_...@wwpdl.vnet.ibm.com; Dijkstra,
> >>> E.T. (Evert) (NETCO IT Operations F&G BP/Coll/RA); Susan J Jetty
> >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this
> >>> week are not available in Signature
> >>>
> >>> All,
> >>>
> >>>
> >>>
> >>> I can confirm that the contract mentioned below could be found in
> >>> Signature front end.
> >>>
> >>>
> >>>
> >>> Met vriendelijke groet / kind regards,
> >>>
> >>>
> >>>
> >>> Ruud Bruijn
> >>>
> >>> Quality Manager
> >>>
> >>> KPN ZM Volume
> >>> ruud.bru...@kpn.com
> >>>
> >>> 06 43 95 25 33
> >>>
> >>>
> >>>
> >>> *not working on Fridays*
> >>>
> >>>
> >>>
> >>> *Van:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA)
> >>> *Verzonden:* donderdag 11 april 2013 15:40
> >>> *Aan:* pavan.c.ku...@accenture.com
> >>> *CC:* v.chandupa...@accenture.com; pradeep.santha...@accenture.com;
> >>> t.magesh.ku...@accenture.com; Coevering, van de, A.J.B. (Ton) (NETCO
> IT
> >>> Operations CE BSS); v.gnanaseka...@accenture.com;
> >>> tomas.sza...@accenture.com; kpn-ecm_...@wwpdl.vnet.ibm.com; Dijkstra,
> >>> E.T. (Evert) (NETCO IT Operations F&G BP/Coll/RA); Susan J Jetty;
> Bruijn,
> >>> R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery)
> >>> *Onderwerp:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from
> >>> this week are not available in Signature
> >>>
> >>>
> >>>
> >>> Hi Pavan,
> >>>
> >>>
> >>>
> >>> I have verified the signature application and able to found the below
> >>> mentioned contract in the application.
> >>>
> >>> Could you please let us know what was the problem.
> >>>
> >>>
> >>>
> >>> *Thanks & Regards,*
> >>>
> >>> *Seshu*
> >>>
> >>>
> >>>
> >>> Seshukumar Konkepudi
> >>>
> >>> KPN-ECM-TAM Lead,
> >>> IBM India Private Ltd.
> >>> 3B, 6th Floor, Mindspace,
> >>> APIIC Layout, Madhapur, Hyderabad.
> >>> Email : sekon...@in.ibm.com
> >>> Mobile: +91-9652600019
> >>>
> >>>
> >>>
> >>> *NOTE: Please copy our team mail id **kpn-ecm_...@wwpdl.vnet.ibm.com**for
> a quick reply.
> >>> *
> >>>
> >>>
> >>>   ------------------------------
> >>>
> >>> *From:* pavan.c.ku...@accenture.com [pavan.c.ku...@accenture.com]
> >>> *Sent:* 11 April 2013 14:32
> >>> *To:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA)
> >>> *Cc:* v.chandupa...@accenture.com; pradeep.santha...@accenture.com;
> >>> t.magesh.ku...@accenture.com; Coevering, van de, A.J.B. (Ton) (NETCO
> IT
> >>> Operations CE BSS); v.gnanaseka...@accenture.com;
> >>> tomas.sza...@accenture.com
> >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this
> >>> week are not available in Signature
> >>>
> >>> Hi Sheshu,
> >>>
> >>>
> >>>
> >>> As confirmed by Tomas, the letter type A is recieved and processed at
> >>> Streamserve for order 1-1631552000 at 10.19 AM. Could you please check
> >>> whether the same is received at ECM?
> >>>
> >>>
> >>>
> >>> Regards,
> >>>
> >>> Pavan
> >>>
> >>>
> >>>
> >>> *Van:* peter.neumeis...@accenture.com [
> >>> mailto:peter.neumeis...@accenture.com <peter.neumeis...@accenture.com
> >]
> >>> *Verzonden:* donderdag 11 april 2013 8:33
> >>> *Aan:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA);
> >>> Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery)
> >>> *CC:* kpn-ecm_...@wwpdl.vnet.ibm.com; Dijkstra, E.T. (Evert) (NETCO IT
> >>> Operations F&G BP/Coll/RA)
> >>> *Onderwerp:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from
> >>> this week are not available in Signature
> >>>
> >>>
> >>>
> >>> Hello Seshu, Ruud,
> >>>
> >>>
> >>>
> >>> I asked our maintenance team to provide communication logs between SS
> >>> and ECM. Hover ever after investigation they found out, that at least
> from 1
> >>> st of April, there was no other letter received by SS then ‘G2’  - and
> >>> this one is not being sent to ECM.
> >>>
> >>> Therefore I cannot support you with any communication.
> >>>
> >>> AM team already started investigation, what is going on.
> >>>
> >>>
> >>>
> >>> Sorry that it took so long, but since we are dealing here with
> >>> production I had to go via tickets process…
> >>>
> >>>
> >>>
> >>> Peter
> >>>
> >>>
> >>>
> >>> *From:* seshukumar.konkep...@kpn.com [
> >>> mailto:seshukumar.konkep...@kpn.com <seshukumar.konkep...@kpn.com>]
> >>> *Sent:* Tuesday, April 09, 2013 11:55 AM
> >>> *To:* Neumeister, Peter; ruud.bru...@kpn.com
> >>> *Cc:* kpn-ecm_...@wwpdl.vnet.ibm.com; evert.dijks...@kpn.com
> >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this
> >>> week are not available in Signature
> >>>
> >>>
> >>>
> >>> Hi Peter,
> >>>
> >>>
> >>>
> >>> Thanks for the information.
> >>>
> >>>
> >>>
> >>> We are unable to find any documents OPIB documents checked in
> >>> ECM4Signature after 25th Mar 2013. Could you please confirm whether the
> >>> checkin request to ECM4Signature is successful or not.
> >>>
> >>> Are there any changes in streamserve and also please share the checkin
> >>> requrest details to us. So that we can verify in ECM as well.
> >>>
> >>>
> >>>
> >>> *Thanks & Regards,*
> >>>
> >>> *Seshu*
> >>>
> >>>
> >>>
> >>> Seshukumar Konkepudi
> >>>
> >>> KPN-ECM-TAM Lead,
> >>> IBM India Private Ltd.
> >>> 3B, 6th Floor, Mindspace,
> >>> APIIC Layout, Madhapur, Hyderabad.
> >>> Email : sekon...@in.ibm.com
> >>> Mobile: +91-9652600019
> >>>
> >>>
> >>>
> >>> *NOTE: Please copy our team mail id **kpn-ecm_...@wwpdl.vnet.ibm.com**for
> a quick reply.
> >>> *
> >>>
> >>>
> >>>   ------------------------------
> >>>
> >>> *From:* peter.neumeis...@accenture.com [peter.neumeis...@accenture.com
> ]
> >>> *Sent:* 08 April 2013 19:15
> >>> *To:* Konkepudi, S. (Seshukumar) (NETCO IT Operations BP/Coll/RA);
> >>> Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery)
> >>> *Cc:* kpn-ecm_...@wwpdl.vnet.ibm.com; Pervela, P. (Praveen Kumar)
> >>> (NETCO CE Generic ESS Delivery); sekon...@in.ibm.com
> >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this
> >>> week are not available in Signature
> >>>
> >>> Hi Seshu,
> >>>
> >>>
> >>>
> >>> OPB production is set to send data to following address:
> >>>
> >>>
> >>>
> >>>
> >>>
> http://ecm4contracts.kpn.org:16200/SignatureOnlineAllSoap/SignatureCheckinService
> >>>
> >>>
> >>>
> >>> Peter
> >>>
> >>>
> >>>
> >>> *From:* seshukumar.konkep...@kpn.com [
> >>> mailto:seshukumar.konkep...@kpn.com <seshukumar.konkep...@kpn.com>]
> >>> *Sent:* Monday, April 08, 2013 11:43 AM
> >>> *To:* ruud.bru...@kpn.com; Neumeister, Peter
> >>> *Cc:* kpn-ecm_...@wwpdl.vnet.ibm.com; praveenkumar.perv...@kpn.com;
> >>> sekon...@in.ibm.com
> >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this
> >>> week are not available in Signature
> >>>
> >>>
> >>>
> >>> Hi Peter/rudd,
> >>>
> >>>
> >>>
> >>> We required the end point details to proceed further on the below
> issue.
> >>>
> >>>
> >>>
> >>> *Thanks & Regards,*
> >>>
> >>> *Seshu*
> >>>
> >>>
> >>>
> >>> Seshukumar Konkepudi
> >>>
> >>> KPN-ECM-TAM Lead,
> >>> IBM India Private Ltd.
> >>> 3B, 6th Floor, Mindspace,
> >>> APIIC Layout, Madhapur, Hyderabad.
> >>> Email : sekon...@in.ibm.com
> >>> Mobile: +91-9652600019
> >>>
> >>>
> >>>
> >>> *NOTE: Please copy our team mail id **kpn-ecm_...@wwpdl.vnet.ibm.com**for
> a quick reply.
> >>> *
> >>>
> >>>
> >>>   ------------------------------
> >>>
> >>> *From:* ruud.bru...@kpn.com [ruud.bru...@kpn.com]
> >>> *Sent:* 08 April 2013 12:46
> >>> *To:* peter.neumeis...@accenture.com
> >>> *Cc:* kpn-ecm_...@wwpdl.vnet.ibm.com; Pervela, P. (Praveen Kumar)
> >>> (NETCO CE Generic ESS Delivery); sekon...@in.ibm.com
> >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this
> >>> week are not available in Signature
> >>>
> >>> Peter,
> >>>
> >>>
> >>>
> >>> Issue is regarding production environment.
> >>>
> >>>
> >>>
> >>> Met vriendelijke groet / kind regards,
> >>>
> >>>
> >>>
> >>> Ruud Bruijn
> >>>
> >>> Quality Manager
> >>>
> >>> KPN ZM Volume
> >>> ruud.bru...@kpn.com
> >>>
> >>> 06 43 95 25 33
> >>>
> >>>
> >>>
> >>> *not working on Fridays*
> >>>
> >>>
> >>>
> >>> *Van:* peter.neumeis...@accenture.com [
> >>> mailto:peter.neumeis...@accenture.com <peter.neumeis...@accenture.com
> >]
> >>> *Verzonden:* vrijdag 5 april 2013 15:29
> >>> *Aan:* sekon...@in.ibm.com; Bruijn, R.B.R. (Ruud) (NETCO CE BSS
> >>> Business Market Delivery)
> >>> *CC:* kpn-ecm_...@wwpdl.vnet.ibm.com; Pervela, P. (Praveen Kumar)
> >>> (NETCO CE Generic ESS Delivery)
> >>> *Onderwerp:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from
> >>> this week are not available in Signature
> >>>
> >>>
> >>>
> >>> Hi Guys,
> >>>
> >>>
> >>>
> >>> Can you give me more details?
> >>>
> >>>
> >>>
> >>> Are we talking about Opib BR14 or BR15, production or Chain?
> >>>
> >>>
> >>>
> >>> Based on mails below, if it is production, there was go-live of OPIB
> >>> BR14 on 22nd of March. But there were no interface changes regarding
> >>> OPIB and any archive within StreamServe.
> >>>
> >>>
> >>>
> >>> Peter
> >>>
> >>>
> >>>
> >>> *From:* Seshukumar Konkepudi1 [mailto:sekon...@in.ibm.com<
> sekon...@in.ibm.com>]
> >>>
> >>> *Sent:* Friday, April 05, 2013 12:50 PM
> >>> *To:* ruud.bru...@kpn.com
> >>> *Cc:* kpn-ecm_...@wwpdl.vnet.ibm.com; Neumeister, Peter;
> >>> praveenkumar.perv...@kpn.com
> >>> *Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this
> >>> week are not available in Signature
> >>>
> >>>
> >>>
> >>> Hi Peter,
> >>>
> >>> Could you please let us know which endpoint the below documents are
> >>> processed. Please provide the endpoint details.
> >>>
> >>> Thanks & Regards,
> >>> Seshu
> >>>
> >>> Seshukumar Konkepudi
> >>> KPN -  ECM-TAM
> >>> IBM India Private Ltd.
> >>> 3B Building, 6th Floor, Mindspace,
> >>> APIIC Layout, Madhapur, Hyderabad.
> >>> Email : sekon...@in.ibm.com
> >>> Mobile: +91 9652600019
> >>>
> >>> *<ruud.bru...@kpn.com>*
> >>>
> >>> 04/05/2013 09:20 AM
> >>>
> >>> To
> >>>
> >>> <praveenkumar.perv...@kpn.com>,
> >>>
> >>> cc
> >>>
> >>> <kpn-ecm_...@wwpdl.vnet.ibm.com>, <peter.neumeis...@accenture.com>
> >>>
> >>> Subject
> >>>
> >>> RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this week are
> not
> >>> available in Signature
> >>>
> >>>
> >>>
> >>>
> >>>
> >>>
> >>> Hi Praveen,
> >>>
> >>> Please find some screenprints below. These orders should be available
> in
> >>> Signature but cannot be found.
> >>>
> >>>
> >>>
> >>>
> >>>
> >>> If you need more information about Streamserve sending the data and
> >>> documents, please contact Peter Neumeister (CC)
> >>>
> >>> Met vriendelijke groet / kind regards,
> >>>
> >>> Ruud Bruijn
> >>> Quality Manager
> >>> KPN ZM Volume*
> >>> *ruud.bru...@kpn.com
> >>> 06 43 95 25 33
> >>>
> >>> *not working on Fridays*
> >>>
> >>> *Van:* Pervela, P. (Praveen Kumar) (NETCO CE Generic ESS Delivery) *
> >>> Verzonden:* donderdag 4 april 2013 14:13*
> >>> Aan:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery)*
> >>> CC:* kpn-ecm_...@wwpdl.vnet.ibm.com*
> >>> Onderwerp:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this
> >>> week are not available in Signature
> >>>
> >>> Hi Ruud,
> >>>
> >>> Could you please let us know if there are any changes with respect to
> >>> the check in process at the STREAMSERVE end. Also, some metadata which
> we
> >>> discussed over the call and you agreed to send us the metadata.
> >>>
> >>> Please let us know at the earliest as we see the request has already
> >>> breached the SLA.
> >>>
> >>> We appreciate your cooperation in the meanwhile.
> >>>
> >>> *Regards,
> >>> Praveen K Pervela*
> >>> KPN-ECM-TAM,
> >>> IBM India Private Ltd.
> >>> 3B Building, 6th Floor, Mindspace,
> >>> APIIC Layout, Madhapur, Hyderabad.
> >>> Email : *ppervela*@in.ibm.com <pperv...@in.ibm.com>
> >>>
> >>> *NOTE: Please copy our team mail id **kpn-ecm_...@wwpdl.vnet.ibm.com*<
> kpn-ecm_...@wwpdl.vnet.ibm.com>
> >>> * for a quick reply.*
> >>>  ------------------------------
> >>>
> >>>
> >>> *From:* malay.na...@kpn.com [malay.na...@kpn.com]*
> >>> Sent:* Tuesday, April 02, 2013 11:19 PM*
> >>> To:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery)*
> >>> Cc:* kpn-ecm_...@wwpdl.vnet.ibm.com*
> >>> Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this
> >>> week are not available in Signature
> >>> Hi Ruud,
> >>>
> >>> Please give us some more detials like the customer id to search so that
> >>> it could be helpful for our analysis.
> >>>
> >>> *Thanks & Regards*,
> >>> Malay Kumar Nayak
> >>> KPN-ECM-TAM,
> >>> IBM India Private Ltd.
> >>> EGL C-Block ,2nd Floor
> >>> Bangalore
> >>> Email:-malan...@in.ibm.com
> >>> KPN Account
> >>> Mobile-09742290785
> >>>
> >>>
> >>>  ------------------------------
> >>>
> >>>
> >>> *From:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery)*
> >>> Sent:* 02 April 2013 12:28 PM*
> >>> To:* Nayak, M. (Malay) (NETCO IT Operations Fixed&Generic Mgt)*
> >>> Cc:* kpn-ecm_...@wwpdl.vnet.ibm.com*
> >>> Subject:* RE: VITO:(CC0000002070237):Contracts from OPIB ZM from this
> >>> week are not available in Signature
> >>> Hi Malay,
> >>>
> >>> Orderdetails and letters to customer generated by OneCRM-Streamserve
> are
> >>> not available in Signature for orders confirmed in Siebel from
> 25thMarch until now. All orderdetails and letters before 22
> >>> nd March can be retrieved in Signature.
> >>> The screenprints give an example of an order before 22nd March and
> >>> after 25th March. Please check why orders after 25th March cannot be
> >>> found in Signature. Is the interface between Streamserve and Signature
> >>> up-and –running?
> >>>
> >>> Met vriendelijke groet / kind regards,
> >>>
> >>> Ruud Bruijn
> >>> Quality Manager
> >>> KPN ZM Volume*
> >>> *ruud.bru...@kpn.com
> >>> 06 43 95 25 33
> >>>
> >>> *not working on Fridays*
> >>>
> >>> *Van:* Nayak, M. (Malay) (NETCO IT Operations Generic&Traditional) *
> >>> Verzonden:* zondag 31 maart 2013 15:31*
> >>> Aan:* Bruijn, R.B.R. (Ruud) (NETCO CE BSS Business Market Delivery)*
> >>> CC:* kpn-ecm_...@wwpdl.vnet.ibm.com*
> >>> Onderwerp:* VITO:(CC0000002070237):Contracts from OPIB ZM from this
> >>> week are not available in Signature
> >>>
> >>> Dear Ruud,
> >>>
> >>> We can able to find the document and open.
> >>> Could you please do let us know the issue you are facing in this
> >>> document so that we can work accordingly.
> >>>
> >>>
> >>> *Thanks & Regards*,
> >>> Malay Kumar Nayak
> >>> KPN-ECM-TAM,
> >>> IBM India Private Ltd.
> >>> EGL C-Block ,2nd Floor
> >>> Bangalore
> >>> Email:-malan...@in.ibm.com
> >>> KPN Account
> >>> Mobile-09742290785
> >>>
> >>>
> >>>
> >>>  ------------------------------
> >>>
> >>> This message is for the designated recipient only and may contain
> >>> privileged, proprietary, or otherwise confidential information. If you
> have
> >>> received it in error, please notify the sender immediately and delete
> the
> >>> original. Any other use of the e-mail by you is prohibited.
> >>>
> >>> Where allowed by local law, electronic communications with Accenture
> and
> >>> its affiliates, including e-mail and instant messaging (including
> content),
> >>> may be scanned by our systems for the purposes of information security
> and
> >>> assessment of internal compliance with Accenture policy.
> >>>
> >>>
> >>>
> ______________________________________________________________________________________
> >>>
> >>> www.accenture.com
> >>>
> >>
> >>
> >>
> >>  --
> >>  Martin Grigorov
> >> Wicket Training & Consulting
> >> http://jWeekend.com <http://jweekend.com/>
> >>
> >
> >
> >
> >  --
> >  Martin Grigorov
> > Wicket Training & Consulting
> > http://jWeekend.com <http://jweekend.com/>
> >
>
>
>
> --
> Martin Grigorov
> Wicket Training & Consulting
> http://jWeekend.com <http://jweekend.com/>
>



-- 
Jeremy Thomerson
http://wickettraining.com
*Ask me about our plans for on-line training lessons.*

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