thanks for all the responses to this.

to be clear, importing the document /without/ graphics works as expected.

these are MS word for windows (2003) documents; the graphics are 
embedded (not linked to external files)

when timing out, no data is produced.


Asiri Rathnayake wrote:

> 
> Few questions for you:
> 
> 1. Is openoffice server listening on port 8100? Can XE connect to that port?

yes:

# telnet localhost 8100
Trying 127.0.0.1...
Connected to localhost.localdomain (127.0.0.1).
Escape character is '^]'.
`ø'com.sun.star.bridge.XProtocolPropertiesUrpProtocolProperties""äX{É[ÐABKt^]
telnet> close


Administer Xwiki -> OpenOffice Server : Server state = Connected



> 2. What does the XE log tell you when this problem occurs.



# tail -f xwiki.log

2009-12-07 11:44:16,060
[http://10.128.48.247:8080/xwiki/bin/view/XWiki/OfficeImporterResults]
ERROR rterVelocityContextInitializer  - task did not complete within timeout
org.xwiki.officeimporter.OfficeImporterException: task did not complete
within timeout
         at
org.xwiki.officeimporter.internal.DefaultOfficeImporter.importStream(DefaultOfficeImporter.java:175)
         at
org.xwiki.officeimporter.internal.OfficeImporterVelocityBridge.importDocument(OfficeImporterVelocityBridge.java:94)
         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
         at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
         at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
         at java.lang.reflect.Method.invoke(Method.java:616)
         at
org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.doInvoke(UberspectImpl.java:389)
         at
org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.invoke(UberspectImpl.java:378)
         at
org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:270)
[.
  .
  .]
Caused by: net.sf.jodconverter.office.OfficeException: task did not
complete within timeout
         at
net.sf.jodconverter.office.ManagedProcessOfficeManager.execute(ManagedProcessOfficeManager.java:93)
         at
net.sf.jodconverter.OfficeDocumentConverter.convert(OfficeDocumentConverter.java:71)
         at
org.xwiki.officeimporter.internal.openoffice.DefaultOpenOfficeDocumentConverter.convert(DefaultOpenOfficeDocumentConverter.java:99)
         at
org.xwiki.officeimporter.internal.DefaultOfficeImporter.importStream(DefaultOfficeImporter.java:151)
         ... 110 more
Caused by: java.util.concurrent.TimeoutException
         at
java.util.concurrent.FutureTask$Sync.innerGet(FutureTask.java:258)
         at java.util.concurrent.FutureTask.get(FutureTask.java:119)
         at
net.sf.jodconverter.office.ManagedProcessOfficeManager.execute(ManagedProcessOfficeManager.java:90)
         ... 113 more




> Another possibility is that there might be a problem with your openoffice
> profile. Usually this should not happen because jodconverter automatically
> creates a profile. Just in case, in xwiki.properties file try uncommenting
> openoffice.profile option and point it to a valid (initialized) profile
> directory (like /home/user/.openoffice.org/3).

# grep profilePath /var/xwiki/webapps/xwiki/WEB-INF/xwiki.properties
openoffice.profilePath=/var/xwiki/.openoffice.org/3

# ls -l /var/xwiki/.openoffice.org/3
total 8
drwxr-xr-x 17 xwiki xwiki 4096 Nov 25 18:01 user

# ls -l /var/xwiki/.openoffice.org/3/user/
total 128
drwxr-xr-x 2 xwiki xwiki 4096 Nov 25 18:00 autocorr
drwxr-xr-x 2 xwiki xwiki 4096 Nov 25 18:00 autotext
drwxr-xr-x 2 xwiki xwiki 4096 Nov 25 18:00 backup
drwxr-xr-x 3 xwiki xwiki 4096 Nov 25 18:00 basic
drwxr-xr-x 3 xwiki xwiki 4096 Nov 25 18:01 config
drwxr-xr-x 3 xwiki xwiki 4096 Nov 25 18:00 database
drwxr-xr-x 2 xwiki xwiki 4096 Nov 25 18:00 gallery
drwxr-xr-x 4 xwiki xwiki 4096 Nov 25 18:00 psprint
-rw-r--r-- 1 xwiki xwiki 1294 Nov 25 18:01 registration.xml
drwxr-xr-x 4 xwiki xwiki 4096 Nov 25 18:00 registry
drwxr-xr-x 2 xwiki xwiki 4096 Nov 25 18:00 Scripts
drwxr-xr-x 2 xwiki xwiki 4096 Nov 25 18:00 store
drwxr-xr-x 3 xwiki xwiki 4096 Nov 25 18:01 temp
drwxr-xr-x 2 xwiki xwiki 4096 Nov 25 18:00 template
drwxr-xr-x 3 xwiki xwiki 4096 Nov 25 18:00 uno_packages
drwxr-xr-x 2 xwiki xwiki 4096 Nov 25 18:00 wordbook


this directory was created by starting openoffice.org on the gui one 
time as the xwiki user.


please let me know if there are other files/settings i need to check

thanks & regards

p


--
Peter Lees






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