HOT REK: Process Analyst/ PM::San Jose,CA::12+ months::Locals ONLY

[Sonali Desai]

  Dear Partners,

 

Immediate need:

　

In-person Interview necessary

Long term contract (12 to 18 months)

Interviews: Next week

ROLE: Process Engineer/ Project Manager/Program manager

 

Summary:

1. 5+ years as a Six Sigma Blackbelt

2. Preferably in operations or service setting and not in manufacturing

3. Customer Service experience is highly desirable

4. Previous Cisco experience is desirable.

Detailed Job Description:

- Bi-Weekly Status reports in WIKI, issue & risk assessment and management as required to manage project; ROI; presentation updates and Ops reviews to team, management, and

stakeholders as required

- Conduct as-is analysis of processes

- Design to-be processes

- Document processes in Visio at varying levels of granularity

- Document work instructions

- Execute & operationalize process improvements within the operations

- Partner with team members to design and re-engineer processes that enable the organizational objectives and align to the operating model design and end state customer/ partner

experience

- Partner with team members to identify opportunities to improve efficiency & quality of in process execution with integrated data or system capabilities

- Identify and execute quick wins, and complete deliverables associated with tollgate reviews as part of the project lifecycle

- Manage stakeholder expectations and ensure buy-in for to-be processes/work instructions

- Determine cost/benefit (ROI) for process improvements and be able to measure the results

- Apply the Cisco Operations Project Lifecycle methodology and complete deliverables to ensure project passes tollgate reviews

- Apply Next Generation Change Leadership Framework to manage change with stakeholders

- Apply DMAIC methodology as requested to process improvement projects

 

Thanks,

Sonali
ZealTech Inc.

Phone:510.870.5025 * Cell: 510.449.5280 * Fax : 510.372.0571

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