Dear Partners, Immediate need:
In-person Interview necessary Long term contract (12 to 18 months) Interviews: Next week ROLE: Process Engineer Summary: 1. 5+ years as a Six Sigma Blackbelt 2. Preferably in operations or service setting and not in manufacturing 3. Customer Service experience is highly desirable 4. Previous Cisco experience is desirable. Detailed Job Description: - Bi-Weekly Status reports in WIKI, issue & risk assessment and management as required to manage project; ROI; presentation updates and Ops reviews to team, management, and stakeholders as required - Conduct as-is analysis of processes - Design to-be processes - Document processes in Visio at varying levels of granularity - Document work instructions - Execute & operationalize process improvements within the operations - Partner with team members to design and re-engineer processes that enable the organizational objectives and align to the operating model design and end state customer/ partner experience - Partner with team members to identify opportunities to improve efficiency & quality of in process execution with integrated data or system capabilities - Identify and execute quick wins, and complete deliverables associated with tollgate reviews as part of the project lifecycle - Manage stakeholder expectations and ensure buy-in for to-be processes/work instructions - Determine cost/benefit (ROI) for process improvements and be able to measure the results - Apply the Cisco Operations Project Lifecycle methodology and complete deliverables to ensure project passes tollgate reviews - Apply Next Generation Change Leadership Framework to manage change with stakeholders - Apply DMAIC methodology as requested to process improvement projects Thanks, Sonali ZealTech Inc. MBE Certified Phone:510.870.5025 * Cell: 510.449.5280 * Fax : 510.372.0571 -- You received this message because you are subscribed to the Google Groups "USITCV" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/usitcv?hl=en.
