HOT REK: Program Manager:: Atlanta, GA::6+ months::Locals ONLY]

[Sonali Desai]

 

Position:              Program Manager, Customer Service

Rate:                     $35/hr

Location:              Atlanta, GA

Duration:             6+ months

Both phone interviews and in-person interviews necessary

 

Responsibilities:

• Order management
• Direct daily contact with customers via various ways of communication
• Work with cross-functional teams on issue resolutions
• Order Entry of all customer PO's
• Order Entry and Management of Risk Build Orders
• Creation / Split of Delivery Groups when needed (Ship Sets)
• Train external customers on tools for order management
• Order review to ensure PO’s meet company’s established requirements
• Manage back-log report on a daily basis to review / release upcoming shipments
• Resolve any shipping / freight forwarder issues
• Process Credits / Debits / Returns / IWE’s  / RMA’s
• Responsible for expedites & lead time information
• Understand logistics issues in order to pro-actively address questions from customers or AM team
• Analyze and track un-booked orders

 

Skills required:

·        Must have strong verbal and written skills in both Spanish and Portuguese

·        BA/BS degree or equivalent 5+ years of Customer Service experience

·        Self starter able to work under minimal supervision

·        Strong problem solving and decision making

·        Able to make timely and sound decisions

·        Dedication to customer success

·        Ability to develop strong internal and external relationships and work cross-functionally

·        Business/Industry knowledge a plus

·        Knowledge of SAP and/or Oracle a plus

 

Thanks,

Sonali
ZealTech Inc.

Phone:510.870.5025 * Cell: 510.449.5280 * Fax : 510.372.0571

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