This is Gaurav, working with SysMind. We have the below contract job
opportunity with one of our direct clients and would like to check if you
have any resources available. Please send across the resume of your
consultants along with the contact information at the earliest to
[email protected] or call me at 609-897-9670 X2154

Role: TIS BSM Administrator (HP Asset Management)
Location: Norristown ,PA
Duration: 6+ months
Interview type: Telephonic/Skype

Description:

*Skill1 - Tools Support *

Works independently towards providing support for escalated troubleshooting
requirements. . Responsibility to guide junior professionals in
troubleshooting non-routine and complex troubleshooting requirements.
Participates and provides inputs towards implementation of various hardware
and software policies and procedures/support and maintenance (e.g. Setting
up new site /location). May be completely responsible for systems
administration for a medium sized company/large BU. Guides new team members.

*Skill2 - TIS Technical Support *

Works independently in trouble-shooting and providing technical and
developer support for products / solutions at the client site. Makes
changes based onclient specifications and company standards for
installations/enhancements.Typically interactions are with systems
administration teams at client location Should be able to handle
escalations at the right time to field support / highelevels.Should possess
mentring skills to support junior team members.Should have good
understanding on the Product lines and associated technologies Should have
good understaing of SLAs for incidents and work on them as defined the
SOPs.Should have in dept knowledge on the technologies associated with the
Products tare in scope of support .Should have good knowledge &
undersanding of technologies like Windows, Network Storage , Monitoring and
Troubleshooting tools, Database, UNIX etc.Should be able to work
independently in analysing root cause of Service Ticktes and escalate them
to the right level of support. Follow up for successful closu of the
same.Should posses basic system administration skills to hanlde remote
monitoring antroubleshooting effectively.

*Skill3 - BSM Admin

*
*Essential skill -

Skill - HP Asset Management *


Gaurav Nagar
Phone: 609-897-9670 x2154
Email: [email protected]
Fax: 609-228-5522
Address: 38 Washington Road, Princeton Jn, NJ 08550

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