*Hi *

* Please find below details for the Sr Support Engineer me your updated
resume.*

*Position:              Sr Support Engineer*

*Interview:           Phone and skype*

*Duration:            12 months*

*Location:             **Jacksonville,FL*



.

12 month contract in Jacksonville for a banking client. Need banking and
investment based application experience.





Key Requirements

(Maximum < 3 items)     The primary responsibility of the candidate will be
to provide fast paced SL2 technical support for back office GMLD

(Global Markets Listed  Derivatives) and GFFX (FX and Money & Emerging
Markets) applications

Incident management – Handle high priority incident tickets, work with
members of the team and developers to resolve incidents, ensuring that
affected users & management are always kept informed

Problem management – Ownership of problem tickets that have been raised for
your application set. Collaborate with technology partners to provide
resolution for open problems or ensure that the appropriate parties have
been tasked with doing so

 Knowledge Management – Create knowledge articles from the experience
gained in resolving incidents which can be used by application support
teams to solve incidents quicker and better

Technical queries and compliance/audit reporting

Business and technical communication for incidents

Compilation of trade data for business requestors (Compliance, desk)





Must-haves

- 4+ years in a Business Application Support Role

- 2+ years working experience in financial institution or vendor house in
proving trading solution.

- Programming experience, specifically in JAVA/Shell Scripts/SQL

- Ability to read and write scripts in common languages (Shell/Perl/Python)

- Bachelors in Computer Science/Engineering

- ITIL V3 Foundation Certification



Plusses

Be able to effectively work with business users, developers and other
technology colleagues outside of your direct team, across a broad range of
business functions and at all levels of the organization



Day-to-Day

Insight Global is looking for a Sr Support Engineer to work at a Large
banking client of ours in Jacksonville, FL. This candidate will join a team
that supports a complex set of business applications and is the interface
for all of Banks front, middle and back office client facing and trading
businesses.



*Ranjeet Kumar*

*Technical Recruiter*

*Srimatrix Inc.*

*Phone No. 469.320.9415*

*Email: rku...@srimatrix.com <rku...@srimatrix.com>*

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